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Patient Experience Specialist

Company: Iowa Ortho
Location: Des Moines
Posted on: January 16, 2020

Job Description:

Description WHO IS IOWA ORTHO? For more than 60 years, Iowa Ortho (IOC) has been providing excellence in comprehensive orthopedic care. For over five decades, communities throughout central Iowa have placed their trust in the physicians at Iowa Ortho to provide exceptional medical care. As the Center of Excellence name indicates, the physicians at Iowa Ortho strive to provide the highest quality medical care possible. All of our physicians are fellowship trained and board certified in their fields, assuring patients that they will be receiving care from the highest qualified physicians and surgeons. Candidates can learn more about us by checking out our website at WOULD I BE A GOOD FIT FOR IOWA ORTHO? Are you a patient service nut? Do you care about your patients and partner physicians? Do you have the skills necessary and offer the education along with the experience required below? Is it important for you to be a part of a team that is making huge strides in the Des Moines area! We are looking to hire a Patient Experience Specialist for our Laurel location! This position has a hiring range of $14.43 to $15.88 per hour. All offers are made within this range and will be based on years of relative experience. DUTIES AND RESPONSIBILITIES Open the reception area in a timely manner and monitor lobby activities taking action as needed. Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel. Answer telephone, schedule appointments in computer, greet and direct patients, salespeople and visitors. Prepare patient charts for clinics by reviewing for any updates as needed Review Add-On Appointment Report and prepare Clinic Charts as needed. Instruct new patients in completion of medical history and information forms; assisting patients to fill out new forms when needed, initialing any portion that was filled out by an Iowa Ortho Employee. Enter and update information in NextGen from documentation as required. Assist Patients with Patient Portal Enrollment Token and answer basic questions. Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances. Coordinate payment arrangements by helping the patient contact the Financial Counselor. Schedule and screen MRI patients as needed Check-Out Patients by collecting co-pays, processing In-House Physician Orders and scheduling follow up appointments as needed. (includes QCT) Balance Daily Clinic Receipts with NextGen Batch Report after a.m./p.m. clinic as needed. Be proficient in operation of office equipment and report malfunctions immediately to supervisor. Always interact with co-workers, patients and visitors in a friendly, professional, courteous manner. Perform front office duties efficiently and correctly. Accept changes to the front desk procedure with an open mind and a positive attitude. Provide a role model for customer service and excellent patient care. Scanning and indexing documents into the EHR system Assist with other duties as assigned Must be able to regularly attend work This position has a hiring range of $14.43-$15.88 per hour based on years of relative experience. Requirements EDUCATION AND EXPERIENCE Two year degree with prior face to face customer service experience - or - Four year degree in healthcare or health related field Basic understanding of health insurance necessary Prior experience in a medical office is preferred Ability to add, subtract, multiple and figure percentages on a calculator Respond to requests from other departments in a timely, positive and pleasant manner Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale Demonstrate willingness to accept new responsibilities Excellent communication skills KNOWLEDGE, SKILLS, AND ABILITIES Ability to add, subtract, multiple and figure percentages on a calculator Respond to requests from other departments in a timely, positive and pleasant manner Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale Demonstrate willingness to accept new responsibilities Excellent communication skills WORKING CONDITION AND CRITICAL PHYSICAL DEMANDS The ability to speak articulately and spell correctly The ability to stand and/or walk up to eight hours a day Lift up to 25 pounds, bend, stoop, twist Ability to push wheelchair patients to and from the lobby area Fingering skills required in use of computer terminal up to eight hours a day Use of hands and fingers required for typing Ability to see in order to recognize patient needs Talking and listening abilities to give clear instructions and communications to patients Ability to coordinate staff during a patient care emergency in the lobby PandoLogic. Keywords: Patient Experience Analyst, Location: Des Moines, IA - 50320

Keywords: Iowa Ortho, Des Moines , Patient Experience Specialist, Other , Des Moines, Iowa

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