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Assistant Operations Director - BOH

Company: Chick-fil-A, Inc
Location: Des Moines
Posted on: September 13, 2020

Job Description:

Assistant Operations Director - BOH, Chick-fil-A Full-time Des Moines, IA

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Description The Assistant Operations Directors play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. The Assistant Operations Director is specifically focused on leading Team Members in delivering remarkable food to our guests in a clean, food safe, well-functioning back of house environment. All Assistant Operations Directors support the Business Director.

Back of House Director Success Factors:

- Maintaining CEM Taste scores of 82 or above and Order Accuracy scores of 98 or above on a monthly basis. When these scores are not being met, having the ability to recognize areas for improvement and coaching the team accordingly.

- Championing and owning food safety through daily execution of SAFEs, and follow-up to ensure changes in operations are implemented based off of SAFE findings. Work with Training Director to identify areas of needed training around food safety.

- In conjunction with Business Director, identifying labor needs and opportunity to run balanced BOH operations.

- Show ownership and understanding of Food Cost.

- Manage R&M and cleanliness of all BOH machinery and equipment, maintaining a “like-new” environment.

- Successful oversight of daily shift execution, ensuring each Team Member is in the correct position at the right time for optimal throughput.

- Ability to encourage, champion, and cheer on Team Members toward success.

- Working knowledge of all Kitchen Team Member roles and functions.

Qualifications:

- Ability to troubleshoot, problem solve, and make quick decisions on a daily basis

- Set goals and motivate a team towards achieving those goals

- Ability to work in a fast-pace, high volume environment

- Customer service oriented

- Proven leadership skills

- Desire to grow and be developed as an individual

- Ability to lift up to 50 lbs and work on feet for at least 9 hours

- Fluent in Spanish strongly desired, but not required

Experience:

- At least 1 year of experience in a supervisory role

- Competitive pay

- Paid leadership training and development opportunities

- High emphasis on work-life balance

- Sundays Off

- College Scholarship opportunities

- Health insurance premium contribution

Requirements Address 4040 Merle Hay Road Company Information At Chick-fil-A Merle Hay we're passionate about nourishing our community and flourishing as a team. Our goal is to provide a remarkable Team Member experience that then turns into a remarkable guest experience. We value Team Members and Leaders who have a stewardship mindset, are driven to grow and develop, have fun working hard, and will not settle for anything less than excellence. We look forward to meeting you!

Keywords: Chick-fil-A, Inc, Des Moines , Assistant Operations Director - BOH, Other , Des Moines, Iowa

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