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Director, Client Managment

Company: entrada
Location: Des Moines
Posted on: September 15, 2020

Job Description:

Why not work somewhere better? The road to better starts with a single step. Join us on our relentless quest to improve the lives of those who practice medicine and those they care for. Our goal? Healthier patients, happier providers and happier employees. Please visit our website at: www.nextgen.com .

In partnership with the Client Success team and functional leaders, develop and maintain effective RCM client relationships; develop a continuous knowledge of RCM client revenue cycle trends, issues, project status and identify proactive measures for each client in line with Best Practices.

All Addresses

Regular / Temp

Regular

Requirements

Job Responsibilities:

Pilots teams with strong tactical decision-making and handling of unforeseen issues.

Develops new products, processes, standards, or business plans in support of the Function, Segment or Business Unit strategy.

Establishes key elements of business plan with measurable contribution toward the achievement of results for the department; focus is on short-to mid-term results (e.g., 1 to 2 years).

May have budget accountability for area of responsibility.

Erroneous decisions or failure to achieve results have a moderate impact on the mid to long-term success of the function or division.

Executes moderate to significant improvements to processes, systems, or products in order to enhance performance of discipline.

Problems and issues faced are difficult to moderately complex, and require detailed information gathering and analysis.

Communicates regularly with parties within and outside of function. Frequently interacts with subordinate supervisors and functional peer groups. Periodically interacts with executives and senior stakeholders across the enterprise. Typically communicates with parties outside of the organization.

May work to justify and gain cooperation of other parties on practices, policies and procedures. Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

Approves hiring, firing, promotion, and reward decisions within area of responsibility.

In partnership with the Client Success team, manage RCM relationship with client management/executive level contacts for key/critical, large and/or complex clients. Meet with client contacts on a regular basis. Consult with clients, providing experienced revenue cycle management expertise of the highest level.

Analyzes operational metrics, identifies trends and problem areas for all assigned clients. Partners closely with functional operational leaders to ensure customer needs, Service Level Agreements and business goals are met.

Identify opportunities for sale of additional services. Support sales team when Client Management perspective/expertise is needed. Identify opportunities for referrals, references and case studies.

Manages client relationships of greater scope, size and/or complexity than those of Manager and Senior Manager Client Management.

May mentor and/or supervise lower level Managers.

Required Qualifications:

Bachelor's Degree (four-year college or technical school) Required, Field of Study: Business Administration, Health Management Information Systems or related field.

Requires broad management knowledge to lead project teams within a department.

Typically requires extensive prior relevant experience.

Report to Senior Director/VP.

Proficient in MS Office w/ intermediate to advanced Excel skills.

Desired Qualifications:

Master's Degree Preferred, Field of Study: Business Administration, Health Management Information Systems or related field.

Practice Management Software experience preferred.

NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes

Keywords: entrada, Des Moines , Director, Client Managment, Other , Des Moines, Iowa

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