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In partnership with the Client Success team and functional
leaders, develop and maintain effective RCM client relationships;
develop a continuous knowledge of RCM client revenue cycle trends,
issues, project status and identify proactive measures for each
client in line with Best Practices.
Regular / Temp
Pilots teams with strong tactical decision-making and handling
of unforeseen issues.
Develops new products, processes, standards, or business plans
in support of the Function, Segment or Business Unit strategy.
Establishes key elements of business plan with measurable
contribution toward the achievement of results for the department;
focus is on short-to mid-term results (e.g., 1 to 2 years).
May have budget accountability for area of responsibility.
Erroneous decisions or failure to achieve results have a
moderate impact on the mid to long-term success of the function or
Executes moderate to significant improvements to processes,
systems, or products in order to enhance performance of
Problems and issues faced are difficult to moderately complex,
and require detailed information gathering and analysis.
Communicates regularly with parties within and outside of
function. Frequently interacts with subordinate supervisors and
functional peer groups. Periodically interacts with executives and
senior stakeholders across the enterprise. Typically communicates
with parties outside of the organization.
May work to justify and gain cooperation of other parties on
practices, policies and procedures. Sometimes requires ability to
influence others outside of own job area on policies, practices and
Approves hiring, firing, promotion, and reward decisions within
area of responsibility.
In partnership with the Client Success team, manage RCM
relationship with client management/executive level contacts for
key/critical, large and/or complex clients. Meet with client
contacts on a regular basis. Consult with clients, providing
experienced revenue cycle management expertise of the highest
Analyzes operational metrics, identifies trends and problem
areas for all assigned clients. Partners closely with functional
operational leaders to ensure customer needs, Service Level
Agreements and business goals are met.
Identify opportunities for sale of additional services. Support
sales team when Client Management perspective/expertise is needed.
Identify opportunities for referrals, references and case
Manages client relationships of greater scope, size and/or
complexity than those of Manager and Senior Manager Client
May mentor and/or supervise lower level Managers.
Bachelor's Degree (four-year college or technical school)
Required, Field of Study: Business Administration, Health
Management Information Systems or related field.
Requires broad management knowledge to lead project teams within
Typically requires extensive prior relevant experience.
Report to Senior Director/VP.
Proficient in MS Office w/ intermediate to advanced Excel
Master's Degree Preferred, Field of Study: Business
Administration, Health Management Information Systems or related
Practice Management Software experience preferred.
NextGen Healthcare believes in strength through diversity. We
are an equal opportunity workplace and an affirmative action
employer supporting Diversity, Disabled, and Protected Veterans.
Qualified applicants are considered for employment without regard
to age, race, color, religion, sex, national origin, sexual
orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able
to perform, with or without reasonable accommodation, each
essential function satisfactorily. Reasonable accommodations may be
made to help enable qualified individuals with disabilities to
perform the essential functions.
Because NextGen Healthcare believes in providing a safe work
environment, we conduct background checks as part of our hiring