Tech Operations Senior Analyst

Company: Kforce Technology Staffing
Location: Des Moines
Posted on: November 22, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Tech Operations Sr Analyst in West Des Moines, IA. Responsibilities Manages incidents until service is completely restored Liaises with various technology and application support teams Provides tactical assistance as issues arise, escalates and resolves to maintain a business-requirements focus Provides centralized command and control for major incident management, ensuring teams focus first on restoring business services Maintains high value, business-contextual, relevant, and timely communications across technology, business domains, and ITG leadership Ensures communication is timely, accurate, and sent to the appropriate audience Escalates critical communications to shift manager or more senior associates Reviews, analyzes and escalates issues from key metric analysis, event monitors, reported service deviations, and documented changes Proactively identifies, escalates and may resolve potential issues before they escalate to impactful levels Contributes to a cohesive, solution-oriented, team encompassing all technology-support resources to ensure appropriate proactive and reactive response Develops knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas REQUIREMENTS 3 year of experience working with the Information Technology Infrastructure Library (ITIL) demonstrated through work, military or education 3 year of experience in technology production support (e.g. problem identification, ticket documentation, customer and vendor relations) demonstrated through work, military or education 3 year of experience using IT tickettracking tools demonstrated through work, military or education Desired Qualifications IT Infrastructure Library Certification (ITIL) Strong knowledge of Agile methodology Results-oriented with the ability to multitask and prioritize in a stressful environment Ability to exercise excellent judgment and decision making skills Strong interpersonal and leadership skills with a consultative style Start your career off on the right foot with one of 'America's Top 500 Companies', as awarded by Forbes. Our client is known as a place where people feel included, valued, supported and respected. Innovative thinking and industry-leading technology allow their associates to thrive and grow in their careers. And with a priority placed on their culture and company principles, their commitment to diversity, ethics and the communities in which they operate is their driving force. Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Des Moines , Tech Operations Senior Analyst, Other , Des Moines, Iowa