Help Desk Support 3
Company: Reliant Tech, Inc.
Location: Des Moines
Posted on: November 22, 2020
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Job Description:
The State of Iowa OCIO is searching for a Help Desk Support
(HDS3) resource to provide technical assistance and advice to end
users for hardware, software and systems. This position will
perform all roles of a Help Desk Support technician to create a
ticket, providing immediate assistance for issues over the phone
when possible or escalating to appropriate teams when needed. A
majority of the calls are from public users requiring password
resets, helping to get access to systems or setting an account. The
ideal candidate will have excellent customer service and
communications skills. Responsibilities Handle difficult situations
with clients and turn them into a win for the service desk team
Initiate trouble tickets from a service desk system Answer how-to
questions and resolve issues related to system access and password
creationreset Maintain a positive outlook, be professional, and
provide excellent customer service The Help Desk Support (HDS)
resource provides technical assistance support and advice to end
users for hardware, software and systems. Depending on the level,
the Help Desk Support staff will provide phone support for
activities such as password resets or in-person, hands-on technical
assistance to business and technical users. Calls software and
hardware vendors to request service regarding defective products.
Talks to programmers to explain software errors or to recommend
changes to programs. Talks with technical and non-technical
co-workers to research problem and find solution. Calls software
and hardware vendors to request service regarding defective
products. Develops end user instructions Examples could be How to
manage your popup blocker or How to add a printer. Follows quality
standards and displays strong customer service skills. Able to work
in a team environment. Completes assigned tasks. Possesses strong
communication skills both written and spoken. Trains users on
software and hardware on-site. HDS3 3 to 5 years field experience
and preferred education 4 year college degree in field of specialty
or equivalent education and experience combined.
Keywords: Reliant Tech, Inc., Des Moines , Help Desk Support 3, Other , Des Moines, Iowa
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