Location: Des Moines
Posted on: January 11, 2021
We are currently seeking team members for departments throughout
Primary Duties and Responsibilities
--- Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
--- Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store.
--- Makes an effort to learn customers' names and to address them
by name whenever possible.
--- Assists customers
--- Answers the telephone promptly when called upon and provides
friendly, helpful service to customers who call.
--- Works with co-workers as a team to ensure customer satisfaction
and a pleasant work environment.
--- Operates cash register accurately and scans product, (where
--- Redeems promotional coupons, food stamps, WIC checks, issues
rain checks, receives cash, checks, completes credit-card charge
transactions, in-store charges and figures discounts, as well as,
counts back change and issues receipts.
--- Places merchandise in bags or boxes, gives packages to
customers, and assists courtesy personnel as needed.
--- Answers customer questions and concerns and follows-up with
--- Understands and follows local, state, and company policies on
sales of tobacco, liquor, and lottery tickets.
--- Ensures compliance with local, state, and federal guidelines
regarding WIC and food stamps.
--- Required to know value, look-up numbers, department numbers,
and features of items for which money is received.
--- Stocks, faces, rotates merchandise, cleans shelves, understands
shelf tags, knows location of merchandise in the store and also in
the back room, and takes customers to an item when requested.
--- Perceives immediate surroundings for customer needs and
problems for store safety and security.
--- Communicates clearly and distinctly on the intercom or
--- Reviews weekly store ad to note price changes and sale
--- Keeps register area clean, ensures adequate supplies are ready
and available, reports improper cash levels in cash drawer, and
helps maintain the store appearance.
--- Compares totals on cash register with amount of currency in
register to verify balances at the beginning and end of work shift,
--- May give cash refunds or issue credit memorandums to customers
for returned merchandise or know where to direct the customer.
--- Understands and practices proper sanitation procedures and
ensures the work area is always clean and neat.
--- Maintains strict adherence to department and company guidelines
related to personal hygiene and dress.
--- Adheres to company policies and individual store
--- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities
1. Assists store management as required (i.e., store displays,
decorations for special promotion/events)
2. Knows code dates on perishable items and can explain to
3. Changes register tape and ribbons as necessary
4. Assists in other areas of store as needed
5. Performs other job related duties and special projects as
Education and Experience
No education or experience requirements
--- Must be physically able to exert up to 50 pounds of force
frequently; and exert up to 10 pounds of force constantly to move
objects. (Can be accommodated)
--- Visual requirements include vision from less than 20 inches to
more than 20 feet with or without correction, depth perception,
color vision, and field of vision
--- Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing,
walking, pulling, lifting, grasping, feeling, talking, hearing, and
Knowledge, Skills, Abilities and Worker Characteristics
--- Must be able to carry out detailed but uninvolved written or
verbal instructions; deal with a few concrete variables
--- Must have the ability to do arithmetic calculations involving
fractions, decimals, and percentages
--- Have the ability to understand and follow verbal or
demonstrated instructions; write identifying information; request
supplies verbally or in writing
This position is frequently exposed to temperature extremes and
possible dampness. There are possible equipment movement hazards
from a pallet jack, electrical shock, and exposure to chemicals and
solvents. This is a fast paced work environment.
Equipment Used to Perform Job
Pallet jack, box cutter, cash registers, trash compactor, fork
lift, calculator, telephone, intercom, cardboard compactor, copier,
fax (within wage and hour guidelines)
Has daily contact with customers, co-workers, suppliers/vendors,
and the general public
Keywords: HY-Vee, Des Moines , Team Members, Other , Des Moines, Iowa
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