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Customer Service Representative

Company: Aerotek
Location: Des Moines
Posted on: January 12, 2021

Job Description:

Description:Take incoming calls from members.Navigate tools and resources to properly address member inquiries.Maintains high level of service with members and meets performance targets.Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.Develops and maintains productive working relationships with team members.Promotes and maintains a positive, professional image of call center.Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.Skills:customer service, inbound call, outbound calls, retail, Call center, CSR.Top Skills Details:2+ years of working experience in customer service.Call center experience preferred.1 year of customer service, administrative, or sales experience.Additional Skills & Qualifications:Clear verbal communication, written communication, and reading comprehension in English.Use of standard office equipment.Attention to detail.Punctuality.Strong analytical thinking skills.HS Diploma.Experience Level:Entry LevelHours:The shift will be 5 days/week including 1 day on the weekend. The shifts for this class specifically is 11:00- 7:30, 12- 8:30 or 12:30-9. Starting pay is $15.95/hour for this shift. Any shifts outside of 2nd, would have a starting wage of $14.50/hour.A shift differential of $1.50/HR if offered for candidates who are bilingual in Spanish.Training: 2-4 weeks with a set schedule Mon-Fri likely 1030-6. It will consist of classroom and and on the job training.About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Des Moines , Customer Service Representative, Other , Des Moines, Iowa

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