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Remote Medical claim Representative

Company: Collabera
Location: Des Moines
Posted on: January 12, 2021

Job Description:

* The main function of an enrollment representative is to interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints. * A typical enrollment representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed.Job Responsibilities: * Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being. * Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. * Identify additional needs customers may have and help them to upgrade products or services. * Refer unresolved customer grievances to designated departments for further investigation. * Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: * Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. * Ability to work independently and manage one's time. * Ability to accurately document and record customer/client information. * Previous experience with computer applications, such as MS Outlook or data entry software.* Education/Experience:* High school diploma or GED preferred.* 2 to 4 years of customer service related experience required.* 1-2 years customer service experience* 1 years medical claim processing* Advanced Excel skills including pivot tables, v look ups and other formulas.* Customer focused mindset* Excellent organizational skillsmedical claim,customer service,claim,csr,call center,enrollment representative,healthcare

Keywords: Collabera, Des Moines , Remote Medical claim Representative, Other , Des Moines, Iowa

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