Bilingual Customer Service Representative I

Company: ICONMA
Location: Des Moines
Posted on: January 12, 2021

Job Description:

Location: Des Moines, IA/RemoteJob Category: Professional Industry: Financial ServicesDuration: 6 monthsJob Description:As a Bilingual Customer Service Representative (French and English), you will be expected to provide excellent customer service by ensuring that customer's inquiries via phone are answered appropriately and timely. Responsibilities that are an outcome of this service may include processing payments made by phone, updating, and maintaining customer accounts and providing appropriate information to callers (end-users, Dealers, and JV Partners.)Job Requirements:Skills Required:* Bachelor's degree preferred; High School Diploma required.* Bilingual (French/English)* Experience: 0-2 years of customer service experience.* Some experience within a telephone call center.* Experience within the financial services industry preferred. Technical/Functional skills and knowledge.* Excellent verbal and written communication skills.* Understanding and ability to perform basic math functions.* Knowledge of the leasing industry preferred.* Basic PC skills and familiarity with Microsoft Office.Day to Day: * Answer incoming customer calls and provide* Process requests for lease documentation, fee waiver requests, and address changes* Perform account audits and reconciliation* Process insurance cancellation requests and payments by phone* Direct debit ACH Account Maintenance Processes maintenance journal requests* Adjust grace periods, add purchase order numbers, and adjusts due dates* Process outside vendor requests* Complete credit reference requests* Process lease assignment requests and tax requests, as appropriateAs an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Des Moines , Bilingual Customer Service Representative I, Other , Des Moines, Iowa