Retention Support Representative

Company: Mom's Meals
Location: Des Moines
Posted on: January 15, 2021

Job Description:

Position Summary This position is responsible for working on escalated phone calls, Retention calls, and supporting the Call Center Represntatives on the Floor Support Team. The hours for this position are Monday-Friday 9am-6pm at our Des Moines campus.Position Responsibilities may include, but not limited to* Answering Retention Phone line and responding to Retention Emails.* Working email inboxes for client emails, phone rep emails and intake emails.* Monthly Survey Calls.* Working assigned tasks in CRM.* Quality Assurance Activities as assigned* Provide Support for the Support Team* Other projects / duties as assignedRequired Skills & Experience * High School Degree or equivalent education and experience* Advanced computer skills - Microsoft Office Suite, with focus on Word, Excel, Outlook, and PowerPoint* Excellent verbal, telephone and written communication skills* Strong attention to detail and outstanding judgement* Above average dependability and attendance* Strong analytical skills* Exceptional problem-solving and decision making skillsPreferred Skills & Experience* Two years' experience with Quality Assurance in a Call Center settingPhysical Requirements* Repetitive motions that include the wrists, hands and/or fingers* Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods* Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus.Company OverviewMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 20 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.EEOMom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

Keywords: Mom's Meals, Des Moines , Retention Support Representative, Other , Des Moines, Iowa