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Supervisor, Application Development

Company: CO-OP Financial Services
Location: Des Moines
Posted on: January 15, 2021

Job Description:

The Opportunity We are seeking a talented Supervisor, Application Development to,with the department director, ensure that the daily department operations are functioning in the IT Application Development area, which includes but is not limited to operational efficiencies and internal enhancements to applications, security, trouble shooting, and support of enterprise application. Helps coach and mentor staff to support and follow the company culture and policies. Leads in the Agile/Scrum transformation including potentially acting as Scrum Master. Partners with the internal and external clients to ensure that customer service standards, training, and quality controls are successfully making the team Trusted Advisors. This position will start remotely and then will become is on-site after it is safe to return to the office . That means that the person in this position is expected to work in our physical office location after COVID subsides. What You Can Look Forward to Lead an IT Application programming area (team) Facilitate on a scrum teamMentor team members as to what Scrum is and how it works bestWork with IT and Business leaders to manage and set priorities, workflow, and documentation for the support team. Coaching of team membersImpediment Manager removing obstacles so the scrum team can operate efficientlyEscalation point for internal or external clients in regards to technology infrastructure operations Represents application development/operations in key meetings and teams, including pre-contract sales demonstrations, cross-functional teams and management meetings. Assist with review and approval of key technology purchases. Monitor and report appropriate service level expectations relative to various processes and products.Monthly service level reports; SLA's and SLE's Review and help set objectives for the strategic technology plan, other business planning and the budgeting processes Work with other department managers to ensure adequate levels of staff resources, training/training plans and documentation are available for company initiatives. Ensure superior customer satisfaction levels are maintained. Foster and facilitate constructive interaction between technology infrastructure operations team, other team members and other company departments. Identify areas for process improvements, seek and propose solutions. Directs developmental efforts of application development teams to provides leadership to department and staffProvide:Leadership and support to staff, delegating when opportunity arises,Team building by involving others in planning, empowering staff to make decisionsRecognition/celebration for accomplishmentsAdequate resources for staff (equipment, supplies, etc.)Ensure that employees receive needed training to perform jobsAssist the team in managing areas of conflict.Performance ManagementProvide employee performance planning, counseling and evaluationsSet clear performance expectations and goalsSet development objectives and training plans as neededMonitor and evaluate employee progressReview and maintain accurate JAQ'sEnsure employees are developing every yearEstablish and maintain open communications with staffGive honest and timely feedbackConduct a standard department meetingListen to employees needsCreate an atmosphere of trust Support and enforce company policies and procedures, including PTO, overtime, e-mail, voice mail, and security Manage the hiring process, disciplinary action, and termination procedures with assistance from Human Resources Develop and maintain department standard operating procedures Responsible for overall quality and success of technology infrastructure operations process and product. Oversee management of the development, beta and production system environments to ensure that proper procedures are followed. Ensure timely completion of projects that meet our company's and clients' business objectives. Develop and maintain a standard operations and support methodology to be followed in the infrastructure process, which includes scope development and making sure all staff are trained on this process. Exercise leadership and communication skillsWork as a valued member with various cross-organization teams to foster company-wide goals and initiatives.Model and foster a leadership culture throughout the organization which enables growth and development of all teams.Ability to successfully interact with executive management, sales, marketing and operations areas.Ability to work with clients when necessary to facilitate organizational goals.Willingly participate in the management team process. Actively engage in the Leadership Development Plan. Encourage employees to participate in organization activities. Actively supports CO-OP's strategic future, culture and leadership practicesCustomer-centric - works to understand the customer's goalsEmbraces Change - understands change is necessaryAttention to DetailThoroughness in accomplishing a task.Accountable for checking information and picking up inconsistencies and mistakes.Plans and organizes time and resources efficiently.InitiativeIdentifies ways to improve processes/situationsTakes responsibility for improvements or solving problemsSets own standards above prevailing standardsShows dissatisfaction with substandard or inefficient activities.Interpersonal SkillsSocially capable - communicates and interacts confidently, reads the situation;Empathetic and can evaluate likely reactions;Collaborative.Results OrientedAbility to focus on and prioritize impactful business issues;Regularly refocuses on results;Personally accountable for choices, decisions and outcomes. Champions and collaborates on enterprise-wide initiatives and teams, bringing an owner's perspective.Keep up with emerging technologies, platforms and processes so as to be in a position to assist in the evaluation of new technologies that may be available for use in the development process.Research and report on what other competitors and our business partners are using for technology solutions.Research and recommend new technology tools which would create value and/or efficiencies for our internal or external customersWork with other technology staff members to facilitate ideas for new technology tools, processes or platforms. Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role. Collaborate within the direct team in accordance with Team Agreement, Definition of Ready, and Definition of Done. Work as a cross-functional team member in an Agile setting to help complete and deliver the team commitments. Collaborate across teams and across business areas in the spirit of an Agile mindset. Fulfill the role in the spirit of the Agile Manifesto, with emphasis on delivery of incremental value with frequent iterations and feedback loops. Regular and reliable attendance. Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks. Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. What You'll Need to Succeed BS in Computer Science / Computer Information Systems or equivalent degree plus 8-10 years previous development experience, or equivalent training and/or experience. Completion of high school or equivalent. Knowledge of Modern OS architecture concepts and communications protocols. Experience with software development methodologies, design and implementation. Experience with the entire development process, including specification, documentation and quality assurance. In-depth knowledge of finance and credit card systems. Experience with coding in more than two development languages C#, SQL, VB.NET, Java Script, React.js, Mulesoft, or ASP.NET, etc. and be proficient in those languages. Experience with web development environments (Windows Server, IIS, WebSphere or Apache). Experience working with C#/VB.NET, ASP.NET, database design and development. Ability to do research and analysis, project planning and implementation. Understanding and awareness of business issues as they impact overall project plans. Great verbal and written communications skills, with an ability to express and document complex technical concepts in business terms. Person must be able to communicate effectively verbally and in writing with technical staff, non-technical staff, end-users for requirements gathering, testing, training, and outcome validation. Good English-language skills, both verbal and written. Good team-oriented interpersonal and communication skills and ability to work effectively in a cross-functional project team environment. Fundamental understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives. Understanding of core business processes is a plus. Experience with Microsoft Team Foundation Server, Microsoft Visual Studio Team Services preferred. Why Join CO-OP? CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected.--We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP's commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver. With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service. CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech. The Perks Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services. Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays. Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements. 401K with generous company match. Tuition reimbursement.

Keywords: CO-OP Financial Services, Des Moines , Supervisor, Application Development, Other , Des Moines, Iowa

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