Agriculture Customer Support 25554
Company: Cerebral Staffing, LLC
Location: Urbandale
Posted on: February 24, 2021
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Job Description:
Join our team on-site at John Deere as a full-time Customer
Support Rep. These positions will be on the Product Team for a
Technical Support Center.HOURS:* Candidates must be able to work
shifts during our business hours of Monday-Friday 7am-7pm,
occasional holidays, weekends, and overtime based on the needs of
the business.* Training and mentoring will be on1st shift and last
approximately 6weeks.* Travel to nearby Des Moines Works for a
factory tour and to nearby Jensen Farms approximately twice a year.
Will ride along with a Deere full-time employee.HOURLY RATE OF PAY:
$16.00-$17.00 per hourBENEFITS: 401K, paid life insurance, optional
health/vision/dentalPRIMARY RESPONSIBILTIES & DUTIES: The ISG R4
(Region 4)support team provides front-line technical
support/information/solutions to John Deere dealers and customers
on Intelligent Solutions Group (ISG)product related inquiries,
issues, and concerns to optimize customer satisfaction and
retention. Technicians provide support via multiple channels
(telephone, email, and chat) while effectively documenting each
interaction within the DTAC/CCMS system. Technicians also create
and maintain support tools/solutions available online. A few of the
100+ products supported by the R4 support
team:MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex
Farm Management, Stellar Support, Mobile Apps, GreenStar Displays,
StarFire Receivers, JDLink Terminals, AutoTrac and machine
guidance.REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT
WORK EXPERIENCE:* Skills in interpersonal communications,
negotiation, and conflict resolution* 6+ months experience with
customer service / support experience* High comfort level and
experience with consumer software applications* Strong computer and
troubleshooting skills* Ability to work off-shift hours and
occasional holidays to support the businessDESIRED SKILLS,
KNOWLEDGE, &RELEVANT WORK EXPERIENCE:* Knowledge of agriculture
customers* Agriculture operations experience, including Precision
Farming experience* Prior work experience in Agriculture or
Technology dealer channels* Bachelor's degree in Agriculture,
Business, Engineering related field, IT or a similar
disciplineManager highly prefers candidates with Ag degrees and/or
experience. Also prefers 4 year degree candidates; 2 year degrees
are acceptable. Manager will interview via phone/Teams. Position
will work remote until the site opens back up (1st day will be
onsite to get computer deployed and set-up). Visa sponsorship is
not available, now or in the near future, for this position.Powered
by JazzHRS6ddv8Qcjl
Keywords: Cerebral Staffing, LLC, Des Moines , Agriculture Customer Support 25554, Other , Urbandale, Iowa
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