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Agriculture Customer Support 25554

Company: Cerebral Staffing, LLC
Location: Urbandale
Posted on: February 24, 2021

Job Description:

Join our team on-site at John Deere as a full-time Customer Support Rep. These positions will be on the Product Team for a Technical Support Center.HOURS:* Candidates must be able to work shifts during our business hours of Monday-Friday 7am-7pm, occasional holidays, weekends, and overtime based on the needs of the business.* Training and mentoring will be on1st shift and last approximately 6weeks.* Travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.HOURLY RATE OF PAY: $16.00-$17.00 per hourBENEFITS: 401K, paid life insurance, optional health/vision/dentalPRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4)support team provides front-line technical support/information/solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system. Technicians also create and maintain support tools/solutions available online. A few of the 100+ products supported by the R4 support team:MyJohnDeere/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:* Skills in interpersonal communications, negotiation, and conflict resolution* 6+ months experience with customer service / support experience* High comfort level and experience with consumer software applications* Strong computer and troubleshooting skills* Ability to work off-shift hours and occasional holidays to support the businessDESIRED SKILLS, KNOWLEDGE, &RELEVANT WORK EXPERIENCE:* Knowledge of agriculture customers* Agriculture operations experience, including Precision Farming experience* Prior work experience in Agriculture or Technology dealer channels* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar disciplineManager highly prefers candidates with Ag degrees and/or experience. Also prefers 4 year degree candidates; 2 year degrees are acceptable. Manager will interview via phone/Teams. Position will work remote until the site opens back up (1st day will be onsite to get computer deployed and set-up). Visa sponsorship is not available, now or in the near future, for this position.Powered by JazzHRS6ddv8Qcjl

Keywords: Cerebral Staffing, LLC, Des Moines , Agriculture Customer Support 25554, Other , Urbandale, Iowa

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