Network Specialist I

Company: Mediacom
Location: Winterset
Posted on: February 25, 2021

Job Description:

General Responsibilities:

Responsible for monitoring the NOC and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures.

Specific Responsibilities:
Troubleshoot and monitor activity throughout the network.
Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
Interact with departments to address issues identified within the network.
Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
Additional duties as assigned.

Preferred Experience/Skills:
Two year college degree in networking or a related field recommended.
Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant.
Working knowledge of Cisco Technologies.
Working knowledge of DWDM and SONET.
Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
Excellent troubleshooting skills.
Good decision-making skills.
Ability to work under stress.
Ability to follow detailed procedures.
Ability to work within a team environment.
Excellent written and verbal communication and interpersonal skills.

Keywords: Mediacom, Des Moines , Network Specialist I, Other , Winterset, Iowa