OBJECTIVE (broad function, scope and purpose for the
The Field Service Technician is available for 24/7 on call field
service labor, trouble shooting and service training at customer
locations for mechanical, electrical, and electronic components
such as decanters, high speed separators or heat exchangers to
ensure reliable operation, optimum performance and efficiency.
This includes performing preventive maintenance, emergency and
warranty repairs. Must be able to manage travel costs and operating
expenses associated with field service visits.
BRIEF DESCRIPTION OF POSITION (outline job duties and
Provides mechanical maintenance on Alfa Laval Separators,
Decanters, or Heat exchangers
Can startup and shut down equipment in accordance to company and
customer safety procedure in line with OSHA requirements.
Prepares expense reports and written service reports for work
performed on each job no later than two weeks of job completion
Create job time and expense reports, Concur expense reports, and
payroll reports as required by all field service technicians.
Obtains Signed Time Summary sheets from the customer upon
completion of job.
ORGANIZATIONAL COMPONENTS (level of functional responsibility,
relationships, level of direction received, and ability to initiate
Need to work with the following:
- Service Operations personnel
- Capital and Service Sales personnel
- Engineering and Supply Project Managers and support
KEY PERFORMANCE MEASURES
Customer satisfaction measurements - responsiveness, quality,
Timeliness on Job paperwork being completed
KEY COMPETENCIES NEEDED
Customer Service orientation
High Service Cultural Competence
Good communication skills and interpersonal skills
EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED
Education (degree or years) and/or
Minimum Associates Degree (AS) or two years Military or suitable
Type and Length of Experience:
Zero to two years' experience.
Knowledge, Skills, Abilities and Attributes Desired in
Competent mechanical skills and aptitude
Basic electrical skills
Ability to communicate Operational and Safety parameters for
Alfa Laval equipment to the customer
Customer service and sales orientation oriented
Excellent interpersonal skills
Strong verbal & written skills
Ability to troubleshoot & solve technical problems
Team Player and ability to work independently
Basic PC utilization skills required in word, excel.
Ability to learn and use systems required for the administration
of service and expense reports
PHYSICAL & ENVIRONMENTAL FACTORS
Physical Requirements (lifting, climbing, standing, equipment
Ability to lift 85 pounds and perform tasks requiring physical
strength (climbing, standing, equipment/tool use).
Environmental Factors (hazardous materials, work location, work
Perform jobs in line with OHSA requirements
Complete established safety training programs
Exposure to heat, cold, noise, various type of facility, and
levels of cleanliness
OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)
Requires the ability to drive a company vehicle, and have a
valid driver's license
Must be able to wear a safety respirator, as needed. (Clean
shaven, if necessary when job requires it)