Retail Operations Manager - Hartford, IA, United States
Company: Hudson Group
Location: Hartford
Posted on: July 22, 2021
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Job Description:
Located at Hartford, IA, United States
Hudson is North America's leading travel retailer. For over 30
years, Hudson has met the needs and wants of travelers in more than
1,000 duty-free, duty-paid, and food & beverage stores. We couldn't
serve our customers, landlords, and partners in airports, commuter
terminals, hotels, and casinos without the continued support of our
greatest assets: our team members. We're dedicated to hiring and
training exceptional team members, who are committed to serving the
customer as the Traveler's Best Friend. We strive to ensure we're
fulfilling our team members' career potentials through training,
skills-development, and career pathways - as our team members grow
and succeed both personally and professionally, so does Hudson.
This Retail Operations Manager Job Is For You, If You Would
Enjoy:
• Managing the stores within the Des Moines International Airport,
consistent with the short and long term interests of the company,
its employees and its customers, and ensuring the highest level of
customer service possible
Your Team is counting on you as a Retail Operations Manager to:
• Provide flexibility to work long/ irregular hours any day of the
week, weekends, and holidays
• Oversee approximately 15 team members
• Oversee approximately 2 stores
• Manage a $4M sales volume operation at the Des Moines
International Airport
Retail Operations Manager Key Accountabilities:
Customers
• Create "seamless customer service" by making every effort to find
merchandise for customers even if an item is not in stock
• Promote quality of customer service among staff through training
and by acting as a positive role model
People
• Hire people who are passionate about our products and philosophy
and maintain employee attitude and morale by recognizing
outstanding performance and service and by motivating and
developing staff
• Maintain staff levels that allow for the best possible customer
service
• Execute performance evaluations and goal assessments
• Prepare the work schedule to ensure that the store goals will be
met through appropriate planning and organization of staff and
manage absences and health management with HR
• Provide an "open door" policy where employees are free to express
their concerns and feelings without fear of retribution or ill
will
• Hold weekly staff meetings and submit notes to General
Manager
Operations
• Ensure that company policy & procedures are communicated in a
timely manner & adhered to accordingly
• Work with other departments on developing plans, and implement
them
• Ensure that the store is in compliance with all Airport, State
and Federal employment laws
• Monitor a loss prevention program to protect the company's
inventory and assets
Finance
• In conjunction with the General Manager, formulate the fiscal
revenue, expense and profit goals, as well as the inventory levels
for the store
• Ensure that goals will be met through appropriate planning and
organization of staff, inventory, and expenses and making staff
aware of sales goals
• Review the store's progress on a monthly basis with the General
Manager
Retail Operations Manager Required Qualifications:
• Strong leadership skills with demonstrated ability to build
effective teams and motivate employees
• Knowledge of effective merchandise presentation standards
• Understanding of basic retail concepts
• Good problem solving skills
• Fluent English and additional languages as applicable for
operation
• Ability to clear a fingerprint-based criminal history records
check
Retail Operations Manager Preferred Qualifications:
• 5 years of retail experience with at least 3 years of experience
in a management / supervisory role
Some of our company-offered benefits for you and your family
include:
• Health & Well Being: Medical/Dental/Vision Insurance
• Paid Time Off
• Various Personal and Parental Leave Programs
• Universal Life Insurance
• Retirement Programs & Matching Employee Contributions: 401K &
RRSP
• Hudson Employee 20% Off Discount
• Employee Recognition & Anniversary Programs
• Training, Development, and Growth Opportunities
• Tuition Assistance & Scholarship Programs
Hudson is an Equal Opportunity Employer of all qualified
individuals. All employment decisions are made without regard to
age, race, color, religion, sex, sexual orientation, national
origin, citizenship, disability, military leave or veteran status,
genetic information, or any other status protected by applicable
federal, state or local law. We are committed to creating an
inclusive workplace in which we value diversity and unique
experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of
background checks and/or employment verification results.
Note to staffing agencies: Please do not contact Hudson (including
the recruitment team or any hiring managers) regarding this
position with candidates. If assistance is needed in filling any
position for Hudson, a member of our recruiting team will reach out
directly. #AF123
Keywords: Hudson Group, Des Moines , Retail Operations Manager - Hartford, IA, United States, Other , Hartford, Iowa
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