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Hospital Charge Audit - Operations Support

Company: Change Healthcare
Location: Des Moines
Posted on: January 15, 2022

Job Description:

Hospital Charge Audit - Operations Support

Overview of position:

The Hospital Charge Audit Support (HCA) & Operations Support role is a liaison between the HCA team and our providers and auditors.

What will be my duties and responsibilities in this job?

+ Point of contact to triage, escalate and track issues as well as facilitate closure through coordination of appropriate resources (both internal/external)

+ Research, compile, verify and format data for provider consumption

+ Ability to understand, retain and apply client and provider policies and contractual agreements

+ Detailed logging and maintenance of payer-provider issues requiring resolution

+ Log, scan and/or track items received and ensure follow-up is completed

+ Send or receive correspondence via email, mail, fax

+ Make calls to providers (hospitals) in order to retrieve medical records or itemized bills

+ Provide feedback and information to operations teams and audit staff

+ Represent the Hospital Charge Audit team in client meetings; ensuring clear two-way communication between internal/external customers and operations

+ Other duties as assigned

What are the requirements needed for this position?

+ High School Diploma or GED

+ 2+ years of experience in provider audit and/or customer support to providers, insurance companies, etc.

+ Microsoft Office Proficiency, specifically Excel, Word and PowerPoint

+ Strong planning, organizational, problem solving and time management skills with the flexibility to adjust to changing priorities

+ Effective verbal and written communication skills plus the ability to develop effective relationships with our internal/external customers

+ Must be self-directed and be able to accomplish work with limited supervision and general work direction

+ Ability to write detailed, concise customer facing emails and lead customer calls

+ Confidence in ability to make decisions and support those decisions

What other skills/experience would be helpful to have?

+ 2+ years experience in group/individual health claim benefits services

+ Experience with hospital charge audit process

+ Medical Terminology & documentation experience

+ What are the working conditions and physical requirements of this job? General Office Duties

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.







Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Des Moines , Hospital Charge Audit - Operations Support, Other , Des Moines, Iowa

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