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Universal Banker I (Bank Teller)

Company: Availa Bank
Location: Jewell
Posted on: January 16, 2022

Job Description:

Availa BankDescription:
EEO/AA employer**This position is not remote and will work in our Jewell location.**Universal Banker I Position SummaryThe Universal Banker I is responsible for assisting with a customer's financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts. This job description reflects assignment of essential duties and is subject to change (at management discretion) at any time..

Universal Banker I General Duties/Key AccountabilitiesProvide exceptional customer service through quality conversations and efficient and accurate process of customer transactionsBuild relationships with customers by identifying needs and offering solutionsProvide accurate information to customers based on product and service knowledge and understanding of the banking industrySell, open and maintain banking products and services to new and existing customersProficient in customer account opening, maintenance and closing accounts (including checking, savings, CDs and safe deposit boxes)Process check orders; follow check cashing procedures; issue cashier's checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputesCross sell bank products as part of the regular transaction processHandle financial transactions efficiently and effectively with all customers (including, but not limited to: deposits, withdrawals, advances, loan payments and merchant transactions)Maintain a balanced cash drawerMeet or exceed all established branch goals and contribute to branch deposit growthPerform ITM duties in applicable marketsAdditional duties as assignedUniversal Banker I Knowledge/Skills/AbilitiesHigh school diploma or equivalent requiredAccounting or banking experience encouragedStrong math skills; add, subtract, multiply and divide in all units of measureExceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, understand procedures, and speak clearly to customers and employeesMust be able to multi-task in a busy environmentUnderstands computer and other equipment capabilities and limitationsExceptional organizational and time management skills; ability to function well in a fast-paced environmentMaintain a complete understanding of regulatory and compliance policies and proceduresMust be able to work flexible hours and shiftsTravel to/from and work in multiple locations; must have a valid driver's license and reliable transportationCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies:Initiative - is a self-starter; recognizes what and when things need to be done; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position.Judgment - makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.Accountability - Accepts responsibility for his/her own actions; can be relied upon to complete the job required; will follow through on what he/she says they will do and holds others accountable in the workplace.Self Aware - recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses and takes actions to improve; learns from mistakes and shows commitment to change behaviors.Growth and Customer Focus - Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The position summary does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees assigned to this position will be required to perform any other job related duties as assigned by management. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Physical and Mental RequirementsTo perform the essential functions of this position, an employee must meet the following physical and mental requirements:Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situationsOccasionally lift and/or move files up to 50 poundsConstantly operates a computer and other office equipment, such as a calculator, copy machine and printerFrequently move inside the office to access files or office equipmentOccasionally drive to/from and work in multiple branches/locationsPM21PI158700913

Keywords: Availa Bank, Des Moines , Universal Banker I (Bank Teller), Other , Jewell, Iowa

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