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Customer Service Representative

Company: Aerotek
Location: Urbandale
Posted on: January 16, 2022

Job Description:


  • The Customer Service Representative serves as a liaison between our customers and the various areas of expertise across our company. He or she shares customers detailed requirements including design, print, bind and mailing of projects with the various teams within our company who produce their jobs. In addition, the Customer Service Representative facilitates informative meetings to share requirements internally and works with Sales to coordinate customer meetings as appropriate.
  • Operates telephone console to receive all in-coming calls. Screens callers, provides information, responds to routine inquiries or routes calls to appropriate person or department.
  • Receives, reads and/or sorts and routes incoming mail. Locates and attached appropriate file to correspondence to be answered by company representative.
  • Coordinates meetings, appointments, travel schedules and the use of company facilities and service as requested.
  • Assists Sales and Service teams in job entry and organization of print-focused projects.
  • May be assigned some smaller customer accounts to manage, once an individual has gained adequate experience.Skills:Customer service, multi tasking, call center experience, Call center, TroubleshootingAdditional Skills & Qualifications:Ability to use Microsoft products, Monarch and other software. Good attention to detail. Must act and perform duties with minimal supervision\Experience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Des Moines , Customer Service Representative, Other , Urbandale, Iowa

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