Operations Team Lead

Company: myGwork
Location: Urbandale
Posted on: January 16, 2022

Job Description:

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We are in the business of creating more secure and rewarding futures for our clients and their employees - whether we are designing affordable health plans, assuring income for retirement or aligning workers with workforce needs.
Mercer Health & Benefits is seeking candidates for the following position supporting the Urbandale, IA location.
Operations Team Lead
What can you expect?
The Operations Team Lead will develop the team through motivation, coaching and providing feedback
You will monitor the day to day operations and serve as the point of contact for escalations
You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees - and will work for a company equally invested in the development of our own people
You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance
What is in it for you?
At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture, benefits program and resources that support your wellbeing and career development as well as:
A company with a strong brand and strong results to match and are committed to making a difference in the lives of people
A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
Opportunities to participate in our mentor programs and network with other colleagues in our Business Resource Groups (BRGs) - Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!
We will count on you to:
Provide assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and providing team motivation to meet departmental goals
Focus on continuous improvement of the team, identify the need for ongoing training, and provide recommendations to management
Audit and monitor employee functions to ensure the quality and timeliness of processes
Prepare and distribute reports for management review
Attend meetings with other departments to resolve issues and provide updates to the team as needed, and assist with departmental projects as assigned
Participate in implementation and setup of new business opportunities
May aide staff in reviewing applications and regulate departmental workload
Provide backup to the supervisor as necessary
Address escalated requests and work pieces related to complex member situations, keeping supervisor aware and providing documentation
May research call information to evaluate performance of team members
Create and update documents outlining processes and systems within the department
What you need to have:
At least 3 years of underwriting experience
De-escalating skills and be comfortable handling escalations
Exceptional interpersonal skills coupled with strong written and verbal communications; must handle sensitive information with professionalism and integrity
Excellent organizational and time management skills; must be a self-starter, proactive, responsive, flexible, adaptable, and resourceful
Strong working knowledge of MS Office - Word, PPT, Excel, and Outlook
What makes you stand out:
Prior experience mentoring or coaching other team members
Experience or knowledge of insurance
Advanced in Excel and experience with file manipulation
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/ . Follow Mercer on Twitter @Mercer .
Marsh & McLennan Companies and its Affiliates -are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
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This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Des Moines , Operations Team Lead, Other , Urbandale, Iowa