Referral Coordinator

Company: Primary Health Care
Location: Des Moines
Posted on: January 16, 2022

Job Description:

**$2000 Sign On Bonus + Quarterly Retention Bonus**
Job Summary
The Referral Coordinator is responsible for facilitating and tracking all patient referrals to outside service providers. Serves as the liaison between Primary Health Care, Inc. and community service providers. Coordinates with PHC team members and providers to ensure a positive experience for all patients.
Essential Functions

• Coordinates all referrals made from Primary Health Care, Inc. locations to outside service providers on a daily basis, with the exception of those handled by clinical staff and in-house referrals.
  
• Ensures that high priority referrals are processed in a timely manner in accordance with workflows.
  
• Ensures appointments are scheduled and kept by communicating with patients and service providers.
  
• Monitors referral tracking daily to ensure referrals have been coordinated properly.
  
• Identifies any barriers that would prohibit or delay patients from receiving necessary care.
  
• Tracks details of why appointments were not kept to inform Continuous Quality Improvement initiatives and guide dialog with third party service providers.
  
• Serves as a liaison amongst patients, providers, nurses, and patterning agencies.
  
  Minimum Qualifications
  Education: High School Diploma or equivalent.
  Experience: One year relevant work experience in medical field.
  License/Certifications: None required.
  Knowledge, Skills or Abilities
  
  
• Demonstrated organizational skills with the ability to manage multiple priorities in a high-volume environment and work independently.
  
• Demonstrated attention to detail.
  
• Ability to establish and maintain effective working relationships.
  
• Excellent customer service skills.
  
• Excellent verbal and written communication skills.
  
• Results driven, proactive and able to work autonomously.
  
• Must be able to collaborate with multi-disciplinary and dynamic work teams.
  
• Must possess cultural awareness and sensitivity.
  
• Demonstrated knowledge of medical terminology.
  
• Demonstrated proficiency using Microsoft Office applications, including Word, Excel, Access, internet and ability to work with database programs.
  
• Ability to utilize Electronic Medical Records (EMR)
  
  Other Job Requirements: Must be at least 18 years of age.
  Preferred Qualifications
  Education: Medical terminology course work.
  Experience:
  
  
• Experience in referral management.
  
• Work experience in a community health center.
  
  License/Certifications: CMA or LPN
  Knowledge, Skills & Abilities: Bilingual, verbal and written language proficiency; English/Spanish.
  Typical Work Hours
  This position typically works 40 hours per week.
  Compensation & Benefits
  Compensation is dependent on education and experience. PHC offers a comprehensive benefits package, including:
  
  
• $2,000 sign-on bonus ($1000 at hire, $500 at 6 months, $500 at 1 year) **Internal Applicants are not eligible for the sign-on bonus**
  
• Qualified individuals are eligible for up to a $500 quarterly retention bonus as part of special funding through the American Rescue Plan Act (ARPA). Bonuses are time limited through the Spring of 2023.
  
• Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays
  
• License/certification fee reimbursement
  
• Paid time off for continuing education & continuing education reimbursement
  
• Tuition reimbursement program
  
• 401k with company match
  
• Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)
  
• Dental insurance
  
• Vision insurance
  
• Life & disability insurance
  
• Flexible spending & health savings accounts
  
• Supplemental accident & critical illness insurance
  
• Discounts on pet insurance
  
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Keywords: Primary Health Care, Des Moines , Referral Coordinator, Other , Des Moines, Iowa