Teller Supervisor
Company: Bank Iowa Corporation
Location: Colfax
Posted on: June 25, 2022
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Job Description:
Description:
Job PurposeProvides supervision of Teller and CSR team members.
Ensures team members deliver superior client experience by coaching
and overseeing staffing models, schedules, and performance
standards. Ensures compliance to bank policies and procedures as
well as banking regulations. Assists clients, and other bank team
members as needed. Provides friendly, superior client experience
through timely and accurate processing of accounts and
transactions. Actively looks for additional opportunities to refer
and cross-sell bank services. Treats clients with respect and
dignity, either in person or on the phone.Essential FunctionsCore
ResponsibilitiesMaintains records pertaining to inventory,
personnel, orders, supplies, and machine maintenance.Computes
figures such as balances and totals.Researches, compiles, and
prepares reports, manuals, correspondence, and other information
required by management or governmental agencies.Monitors inventory
levels and requisitions or purchases supplies as needed.Ensures
that an appropriate quantity of cash is in the vault and at teller
stations to meet the normal demands of the bank's
clients.Investigates and reports overages and shortages in
accordance with internal procedures and policies.Resolves client
complaints and answers clients' questions regarding policies and
procedures.Makes decisions on operational procedures and other
factors relating to branch operations.Approves checks for payment
in excess of teller limits within specified authority.May open and
close vault daily, control cash in vault, distribute daily cash to
tellers.Balances vault and orders/ships cash to/from Federal
Reserve.Consolidates and balances daily transactions.Monitors and
reviews financial institution's security procedures. Monitors
security devices to see that they work properly.Audits teller
drawers and vault.May open and/or close the bank.Cross-sells bank
products and makes referrals to other bank personnel.Provides back
up support to teller line as needed.Leads referral activities for
the location. Embraces, executes, and provides coaching on retail
initiatives, marketing campaigns and operational
changes.Supervisory ResponsibilitiesSupervises the work of tellers
and/or CSR's to ensure adherence to quality standards, deadlines,
and proper procedures, correcting errors or problems.Provides
tellers/CSR's with guidance in handling difficult or complex
problems and in resolving escalated complaints or disputes.Utilizes
relationship tracking tools and conducts weekly team
huddles.Responsible for hiring, training, evaluating, and rewarding
assigned team members.Coaches staff toward meeting goals on a
weekly basis.Supports team members development by focusing on their
innate talents and developing those into areas of strengths.Listens
to and advocates for team members to ensure their engagement needs
are met.Supports team member performance by establishing annual
goals, setting clear expectations and providing continual
coaching.Creates a culture of accountability that celebrates
progress as often as outcomes.Builds relationships that create
trust and allow on-going dialogue.General
ResponsibilitiesImplements bank and departmental policies,
procedures, and experience standards.Understands and complies with
banking regulations by following bank policies and procedures.
Stays abreast of relevant regulations, current industry matters,
and any changes implemented internally to ensure compliance.Has
access to confidential information relating to clients and
accounts, and team member information including personal
information, compensation, and performance. Protects the privacy
and confidentiality of clients, other team members, and work.
Requirements:
Work EnvironmentWell-lit, climate-controlled office setting (with
occasional loud noise during coin machine operation.)Required
Education & ExperienceHigh school diploma/G.E.D.5+ previous
handling/client experience in a financial institution
preferred.Previous experience supervising staff preferred,
including interviewing, hiring and training; planning, assigning
and directing work; appraising performance; rewarding and
disciplining team members; addressing complaints and resolving
problems.Additional Qualifications IncludeAbility to exhibit our
values; Think Big, Be People-Centered, Enable Great Things, and
Bring your Best.Strong communication skills and conflict aversion
skills.Ability to work with others, such as co-workers, leaders, or
clients.Proficient in technology and services, such as Microsoft
Access, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint,
and Microsoft Word; on the job, will be using but not limited to:
alarm systems, accounting machines, coin machines, copy machines,
fax machines, phones, and phones.Ability to bend, stoop, stand,
sit, walk, or use hands repetitively or for prolonged amounts of
time.Lifting (up to 20 pounds occasionally and up to 10 pounds
frequently).Critical thinking and exemplary judgment and
decision-making.Social perceptiveness and active
listening.Mathematical, problem-solving and time management
skills.Willingness to learn and take on various tasks assigned by
the leader.Friendly delivery of client experience.Hours of Work &
TravelFull time, regular employmentDays and hours of operation vary
with each Bank Iowa location. May work weekends.No travel is
required for this job.About Bank IowaAt Bank Iowa our purpose is to
Empower People, Inspire Success and Foster Growth. With more than
$1.7 billion in assets, Bank Iowa ranks as one of the leading
independent Ag banks and the second-largest family owned bank in
the state. Our bank family consists of team members, farmers,
families and businesses throughout Iowa who we serve in our 26
locations. With an ongoing commitment to community banking Bank
Iowa aspires to be the bank of choice for our clients, the career
of choice for our team members, a center of influence in our
communities, and a point of pride for our family owners.While our
purpose is our why behind all that we do, our values allow us to
fulfill our purpose. At Bank Iowa we strive to Be People-Centered
in everything we do. We encourage our team members to Think Big
beyond the immediate answer and to be creative and innovative. Team
members throughout Bank Iowa Enable Great Things by taking
ownership and going above and beyond. Last, we inspire all team
members to Bring Your Best each and every day.What we OfferA
competitive financial package we want you to bring your best so in
addition to your compensation, every team member receives a bonus
opportunity, a generous 401k match, and discretionary profit
sharing.Robust benefits and wellness - we are proud to offer
health, dental and vision insurance as well as a wellness program
designed to help drive down your premiums. Our wellness initiatives
promote positive change and allows our team members to think
big.Blending work and life - As a people-centered organization,
each team member is given a generous PTO bank. All regular full and
part time team members receive PTO. In addition to the 3-6 weeks of
PTO based on years of service and work status, Bank Iowa team
members receive 10 paid observed holidays, 12 weeks of parental
leave for primary caregivers and 4 weeks of parental leave for
secondary caregivers, an opportunity for sabbatical leave, generous
bereavement, and an employee assistance program to support team
members throughout various stages in their lives.Continued learning
opportunities - Bank Iowa enables great things and supports team
member development at every stage of your career. Our development
approach focuses on your innate talents and developing those into
areas of strengths. Learning experiences are available in formal &
informal training settings, as well, on-the-job training.
Development programs are available in-person and online. Our
tuition reimbursement program is available to support formal
education programs.Community Involvement - Our team members are
active members of their communities and people-centered. Bank Iowa
aspires to be a center of influence in each of the 24 communities
we are located in. In addition to company-sponsored volunteer
opportunities, we offer volunteer time off (VTO), which allows team
members to give their time to organizations they care about,
without having to use PTO. Recognition - Bank Iowa is proud of our
team members who Live our Values. Our peer nominated recognition
program presents team members who Live our Values on an annual
basis.Bank Iowa provides equal employment opportunity to all
individuals regardless of their race, color, creed, religion,
gender, age, sexual orientation, national origin, disability,
veteran status, or any other characteristic protected by state,
federal, or local law.PI182333155
Keywords: Bank Iowa Corporation, Des Moines , Teller Supervisor, Other , Colfax, Iowa
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