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Patient Access Rep

Company: MercyOne Des Moines Med Ctr
Location: Carroll
Posted on: August 7, 2022

Job Description:

Overview:
MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals - MercyOne Children's Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) - along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health - two of the country's foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.

Responsibilities:
MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance. -We offer the following benefits to support you and your family:Health/Dental/Vision Insurance/Flexible Spending AccountsVoluntary Protection: Group Accident, Critical Illness, and Identity TheftEmployee Assistance Program for you and your familyPaid Time Off (PTO) -Tuition Assistance and Education Reimbursement (applicable positions) supporting career growth and developmentMatching 401(k) and 457(b) Retirement ProgramsWellness ProgramWork-From-Home Eligible Position!As our Patient Access Rep at MercyOne, you will work to greet, instruct, schedule, and direct adult patients and visitors. You will be serving as a liaison between patient and medical support staff. Using your expertise and our technology, you will collect information and take action accordingly to help create a seamless and friendly process for both the patients and medical staff. -In order to be successful in this role, you'll need to build trust in all your interactions through your professionalism and work ethic. You are very knowledgeable in all areas of your role but always eager to learn more. You are detail-oriented and employ organizational skills throughout your shift. Confidentiality is of utmost importance to you. You keep your work area clean and free of clutter. Most of all, you understand how vital your role is in creating the "Mercy Experience" through customer service and reliable knowledge. -Day-to-day overview:Performs billing processes as identified.Assures completion of all appropriate documents upon check out. Greets, instructs, and directs all incoming patients and visitors.Assists with completion of registration forms.Answers incoming calls and provides routine information and directs calls to appropriate area.

Qualifications:
Required Qualifications:Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hireProof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.High School Diploma or equivalent.Computer experience requiredCardiovascular Medical Terminology class completion within 1 year of hire.

Keywords: MercyOne Des Moines Med Ctr, Des Moines , Patient Access Rep, Other , Carroll, Iowa

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