Posted on: September 24, 2022
Performs a variety of advanced departmental support functions. -
Applies advanced skills to resolve problems and questions with
minimal supervision. - May interact with internal and external
customers. May serve as a resource to others in the resolution of
complex problems and issues. - May work on special projects
requiring research and analysis. - Performs other related duties.
-GENERAL DUTIES The essential functions listed below are
representative of duties performed by this job title. - Duties
generally include but are not limited to the following: -GENERAL
ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED: 1. - - - Interacts
with customer via phone, face to face or online to determine needs
and service requirements. 2. - - - Responsible for all aspects of
customer service and support for high profile accounts i.e.
delivery of equipment activations and billing. 3. - - - Researches
and provides industry information to accounts to enable them to
make informed decisions. 4. - - - Uses computer terminal and
company operating systems to establish billing and features for
client and respond to inquiries. May use a computer terminal in a
mobile environment. 5. - - - Position may be assigned sales goals.
6. - - - Produces and distributes inventory reports. 7. - - -
Provides analysis and input regarding customer returns. 8. - - -
Interfaces with management, distribution centers and ROC to resolve
order, return and inventory issues. 9. - - - May interface with
management relative to inventory issues, scheduling and/or
training. 10. May perform temporary site set up for Continues Wave
testing including use of mobile latis tower set up, Broadcast Van,
vendor equipment which exceeds heights of 90 feet, site surveys,
troubleshooting of equipment/software. 11. May be responsible for
fleet maintenance of drive test vehicles. 12. Processes invoices.
-ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB: 1.
- - - Must be able to lift up to 70 pounds. 2. - - - Gathers data
from appropriate sources, reviews and makes recommendations to
client or management. 3. - - - Coordinates or provides on-site
client training. 4. - - - Negotiates rates with other carriers to
ensure best possible rates and service. 5. - - - Responsible for
various building maintenance duties and up keep. 6. - - -
Responsible for managing maintenance and expansion inventory at
market stocking points. 7. - - - Develops and places orders,
receives equipment, performs inventory management for various
locations. 8. - - - Map orientation/navigation.
PHYSICAL REQUIREMENTS --- - - - - - Ability to lift up to 70 pounds
may be required. --- - - - - - Ability to climb ladders may be
required- no fear of heights. --- - - - - - Ability to transport
equipment from ground level to rooftop may be required. --- - - - -
- Ability to remain in a sitting position for extended periods of
time may be required. -BASIC QUALIFICATIONS -TESTS: - - - - - - -
-Applicants will be expected to pass any assessments or tests
associated with the position. -SPECIAL JOB REQUIREMENTS: --- - - -
- - Specific job assignments may require day, evening, weekend or
holiday tours. - Occasional overtime may be required. --- - - - - -
One (1) year customer service experience or minimum one (1) year on
title of Coordinator 1. --- - - - - - May be required to travel
out-of-town up to and/or exceed 2-3 consecutive days -TRAINING ---
- - - - - On-the-job training.--- - - - - - On-line training.
-Provisions listed in these Job Descriptions may be changed or
modified by AT&T Mobility without prior notice at any time, at
the Company's sole discretion. -AT&T will consider for
employment qualified applicants in a manner consistent with the
requirements of federal, state and local laws - - - - - - - - - - -
- - - - -
Keywords: AT&T, Des Moines , Coordinator 2, Other , Hartford, Iowa
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