ServiceNow Business Process Consultant
Company: CTG
Location: Des Moines
Posted on: January 27, 2023
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Job Description:
ServiceNow Business Process ConsultantUnited StatesInformation
TechnologyNov 03, 2022Post Date22202534Requisition #Apply for
JobShare this JobSign Up for Job AlertsCTG is seeking aServiceNow
Business Process Consultantto join our growing team and help
service multiple clients. As a certified Great Place to Work
company, CTG has a great culture with supportive managers and
career advancement opportunities. CTG is a 60 year old publicly
traded company with a great client list. Location: RemoteProject
Responsibilities:* Leads Requirements discovery workshops,
documenting requirements as user stories * Tracks and follows up
with client to collect required configuration information and data,
such as groups, group members, etc. * Participates in story
grooming and daily standups, and drives any requirements
clarifications with the client, ensure an inter-relationships with
those clarifications are also addressed * Provides requirements
guidance and input to development team during technical standups *
Participates in development QA testing to confirm user stories
conform to user stories / acceptance criteria before releasing user
stories from development * Coordinates and counsels UAT team as
they create acceptance test cases to ensure their readiness for UAT
* Creates / manages the creation of solution run books and job aids
* Ensures delivery leads to a minimum CSAT rating of 4.0Practice
Development Responsibilities:* Contribute to the development of
consistent delivery methods and processes * Harvest / create
deliverables templates for reuse * Harvest / document common user
stories to create a reusable library to accelerate delivery *
Provide performance feedback and guidance to project team members *
Pre-sales support * Participate in client discovery meetings as
requested * Provide demos of key ServiceNow functionality as
requestedRequired Skills:* 7+ years of professional experience * 3+
years ServiceNow consulting experience * Experience as primary
Business Process Consultant for 5 or more ServiceNow
implementations (NOT supporting existing implementations) *
Certified ServiceNow Administrator (CSA) certification * Knowledge
of Agile / Scrum methodologies * Knowledge of key ServiceNow
concepts, platform services, constructs, and technology including
business rules, script includes, etc. * Experience with ServiceNow
quality assurance / test plan developmentPlease apply on the link
above or reach out to Anisha.Muralidhar@ctg.com with an updated
resume for more details.CTG is a leading provider of digital
transformation solutions and services that accelerate clients'
project momentum and achievement of their desired IT and business
outcomes. Our vision is to be an indispensable partner to our
clients and the preferred career destination for digital and
technology experts. CTG has operations in North America, South
America, Western Europe, and India. For more information, visit
www.ctg.com.Our culture is a direct result of the people who work
at CTG, the values we hold, and the actions we take. In other
words, our people are the culture. It's a living, breathing thing
that is renewed every day through the ways we engage with each
other, our clients, and our communities. Part of our mission is to
cultivate a workplace that attracts and develops the best people,
reflected by our recognition as a Great Place to Work-certified
company in every country in which we operate.CTG will consider for
employment all qualified applicants including those with criminal
histories in a manner consistent with the requirements of all
applicable local, state, and federal laws.CTG is an Equal
Opportunity and Affirmative Action Employer. CTG will assure equal
opportunity and consideration to all applicants and employees in
recruitment, selection, placement, training, benefits,
compensation, promotion, transfer, and release of individuals
without regard to race, creed, religion, color, national origin,
sex, sexual orientation, gender identity and gender expression,
age, disability, marital or veteran status, citizenship status, or
any other discriminatory factors as required by law. Our
Affirmative Action program serves to promote occupational equality
and diversity through good faith efforts. CTG is fully committed to
promoting employment opportunities for members of protected
classes.Additional Information * Job Function: Business Analysis *
Education Level: Bachelor's Degree ( -16 years) * Work Remote: Yes
* Travel: No
Keywords: CTG, Des Moines , ServiceNow Business Process Consultant, Other , Des Moines, Iowa
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