Lead Fraud & Claims Operations Representative

Company: Wells Fargo
Location: Des Moines
Posted on: January 27, 2023

Job Description:

About this role: Wells Fargo is seeking a Lead Fraud & Claims Operations Representative.Learn more about the career areas and lines of business at . In this role, you will:

• Support performance and overall effectiveness of team as well as cross-group operational tasks
• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations
• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products
• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team
• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams
• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims Required Qualifications, US:
  • 2+ years of customer service, financial services, fraud, or investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
    • 1+ year of Retail Service experience which would include phone work in the Client Processing or Customer Service teams that support retail services
    • 1+ year of leadership experience including coaching, training, and mentoring others
    • Excellent verbal, written, and interpersonal communication skills
    • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
    • Outstanding problem solving and decision making skills
    • Strong attention to detail and accuracy skills
    • Ability to execute in a fast paced, high demand, environment while multi-tasking various priorities
    • Good analytical skills with high attention to detail and accuracy
    • Ability to follow policies, procedures, and regulations
    • Strong data entry and attention to detail skills
    • Knowledge in Excel, FDR, CSS, Dash, Lombardi, InfoWorks, and XPM Job Expectations:
      • Schedule is Monday through Friday 8:00am - 5:00pm.
      • Hours may vary based on business needs.
      • Job Location: 800 Walnut St. Des Moines, IA 50309 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Des Moines , Lead Fraud & Claims Operations Representative, Other , Des Moines, Iowa