Lead Fraud & Claims Operations Representative
Company: Wells Fargo
Location: Des Moines
Posted on: January 27, 2023
Job Description:
About this role: Wells Fargo is seeking a Lead Fraud & Claims
Operations Representative.Learn more about the career areas and
lines of business at . In this role, you will:
- Support performance and overall effectiveness of team as well
as cross-group operational tasks
- Proactively provide feedback and present ideas for improving or
implementing processes and tools with efficient flow of fraud and
claims operations
- Perform or guide others on complex account activity and claims
that can include high risk and high dollar transactions requiring
research that involves multiple transaction channels and
products
- Independently prioritize work and provide day-to-day work
leadership and mentorship for fraud and claims team
- Contribute in resolving control deficiencies in bank processes,
procedures, customer, or team decisions that require coordination
among cross-functional teams
- Provide guidance and subject matter expertise to less
experienced staff in complex situations on wide range of
information related to fraud and claims Required Qualifications,
US:
- 2+ years of customer service, financial services, fraud, or
investigations experience, or equivalent demonstrated through one
or a combination of the following: work experience, training,
military experience, education Desired Qualifications:
- 1+ year of Retail Service experience which would include phone
work in the Client Processing or Customer Service teams that
support retail services
- 1+ year of leadership experience including coaching, training,
and mentoring others
- Excellent verbal, written, and interpersonal communication
skills
- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
- Outstanding problem solving and decision making skills
- Strong attention to detail and accuracy skills
- Ability to execute in a fast paced, high demand, environment
while multi-tasking various priorities
- Good analytical skills with high attention to detail and
accuracy
- Ability to follow policies, procedures, and regulations
- Strong data entry and attention to detail skills
- Knowledge in Excel, FDR, CSS, Dash, Lombardi, InfoWorks, and
XPM Job Expectations:
- Schedule is Monday through Friday 8:00am - 5:00pm.
- Hours may vary based on business needs.
- Job Location: 800 Walnut St. Des Moines, IA 50309 We Value
Diversity At Wells Fargo, we believe in diversity, equity and
inclusion in the workplace; accordingly, we welcome applications
for employment from all qualified candidates, regardless of race,
color, gender, national origin, religion, age, sexual orientation,
gender identity, gender expression, genetic information,
individuals with disabilities, pregnancy, marital status, status as
a protected veteran or any other status protected by applicable
law. Employees support our focus on building strong customer
relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements. Candidates applying
to job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Candidates
applying to job openings posted in Canada: Applications for
employment are encouraged from all qualified candidates, including
women, persons with disabilities, aboriginal peoples and visible
minorities. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, Des Moines , Lead Fraud & Claims Operations Representative, Other , Des Moines, Iowa
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