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Telecommute Software Support Specialist

Company: VirtualVocations
Location: Des Moines
Posted on: January 27, 2023

Job Description:

A developer of software for laboratory management is filling a position for a Telecommute Software Support Specialist.

Individual must be able to fulfill the following responsibilities:
Provide industry leading SaaS Product Support
Assist users in troubleshooting the platform
Identify, report, and escalate bugs to QA and Product/Engineering Teams
Position Requirements Include:

2+ years experience in high-touch customer service
Aptitude for learning new technologies quickly
Fantastic written and verbal communication ability in a technical setting
Ability to prioritize tasks and carry out responsibilities with minimal direction
Extremely detail oriented and highly organized
Excellent problem solving and analytical skills

Keywords: VirtualVocations, Des Moines , Telecommute Software Support Specialist, Other , Des Moines, Iowa

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