Customer Service Representative
Company: MSCCN
Location: Carroll
Posted on: January 27, 2023
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Job Description:
Description We Deliver the Goods: Competitive pay and benefits,
including Day 1 Health & Wellness Benefits, Employee Stock Purchase
Plan, 401K Employer Matching, Education Assistance, Paid Time Off,
and much more Growth opportunities performing essential work to
support America's food distribution system Safe and inclusive
working environment, including culture of rewards, recognition, and
respect Click Here for More Benefits Information (Primary
Responsibilities: Provides customer service to external customers
by processing various types of orders, answering questions, and
general problem solving. Provides customer service to internal
customers by processing transportation calls, lending support to
sales staff, and providing information and support to various other
employees upon request. Responsibilities may include, but not
limited to: Enters, deletes, or changes orders called in by
customers, transportation, sales, or employees. Enters, deletes, or
changes credit pickup requests called in by customers,
transportation, or sales. Initiates credits requests (no pickup)
called in by customers, transportation, or sales. Researches and
provides solutions to various problems and complaints as called in
by customers, sales, and transportation. Provides a wide range of
support functions to sales, customers, transportation, and other FB
staff. Enters orders requested by buyer into bookings or next
assigned screens as needed. Provides product information to
customers, sales, and transportation. Research discrepancies and
may need to forward to the appropriate department for further
research and resolution. This may include billing errors, software
issues, product information, etc. Communicates important
information to other customer service staff via group voice mail,
e-mail, or instant messaging. Forwards new account leads to sales
management. Required Qualifications: Skill in operating various
office equipment such as computer terminal, adding machine, copy
machine, fax machine, and phone system. Ability to communicate with
customers, coworkers, and business contacts in a courteous and
professional manner on the phone, and through written
correspondence. Ability to work with minimal supervision. Ability
to listen accurately to all callers and understand the specific
purpose of the call. Ability in following through on all customer
requests. Ability to learn, support, and implement customer and
employee related policies as determined by management. Ability to
recover quickly from a negative call and put a smile on for the
next caller. Skill in managing several situations or requests at
one time and set priorities. Ability to enter data quickly with a
high level of accuracy. EEO Statement Performance Food Group and/or
its subsidiaries (individually or collectively, the 'Company')
provides equal employment opportunity (EEO) to all applicants and
employees, regardless of race, color, national origin, sex, marital
status, pregnancy, sexual orientation, gender identity, religion,
age, disability, genetic information, veteran status, and any other
characteristic protected by applicable local, state and federal
laws and regulations. Please click on the following links to
review: (1) our EEO Policy (; (2) the 'EEO is the Law' poster ( and
supplement (; and (3) the Pay Transparency Policy Statement (.
Keywords: MSCCN, Des Moines , Customer Service Representative, Other , Carroll, Iowa
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here to apply!
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