Relationship Banker I (Urbandale Branch)
Company: Regions
Location: Urbandale
Posted on: March 18, 2023
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Job Description:
Thank you for your interest in a career at Regions. At Regions,
we believe associates deserve more than just a job. We believe in
offering performance-driven individuals a place where they can
build a career --- a place to expect more opportunities. If you are
focused on results, dedicated to quality, strength and integrity,
and possess the drive to succeed, then we are your employer of
choice.
Regions is dedicated to taking appropriate steps to safeguard and
protect private and personally identifiable information you submit.
The information that you submit will be collected and reviewed by
associates, consultants, and vendors of Regions in order to
evaluate your qualifications and experience for job opportunities
and will not be used for marketing purposes, sold, or shared
outside of Regions unless required by law. Such information will be
stored in accordance with regulatory requirements and in
conjunction with Regions' Retention Schedule for a minimum of three
years. You may review, modify, or update your information by
visiting and logging into the careers section of the system.
Job Description:
At Regions, the Relationship Banker I is responsible for providing
an exceptional customer experience, both on the cash line and on
the phone, and contributing to improving the financial wellness of
our customers. The purpose of this role is to create meaningful
personal connections with customers while processing transactions,
identify ways for Regions to meet customer needs, and assist in
resolving end to end customer service inquiries. This role offers
an exciting opportunity for candidates with prior teller, limited
banking, or some retail sales experience who are interested in
beginning a career with opportunities for growth, development, and
upward mobility.
Regions' mission is to make life better for our customers and
communities. The successful candidate should be ambitious and
adaptable with a desire to educate customers on the ability to bank
when, where, and how they want. This requires an individual who has
strong communication skills and the ability to provide personalized
customer service.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line
while handling customers' transactional needs, such as deposits,
withdrawals, payments, and other typical teller transactions
Answers customer inquiries regarding products and services and
fulfills basic servicing requests, such as new / replacement cards,
information changes, PIN reset requests, reordering checks, and
basic problem resolution
Conducts outbound phone calls using generated customer and prospect
lead lists to educate customers on emerging technology and assist
with meeting their financial needs
Develops relationships with customers, remaining well-informed
about the customer's relationship with the bank
Educates customers on standard consumer products and digital
solutions such as mobile, online, and ATM offerings, all designed
to make banking easier
Assists branch and fellow team members with basic tasks to aid in
customer problem resolution
Refers customers to an internal team of experts when more complex
financial goals and needs are recognized
Follows all bank processes and procedures and adheres to applicable
laws and regulations, including completing duties delegated and
assigned by the Branch Manager; as a member of the branch team,
ensures sound banking practices, including managing, identifying
and reporting operational risks
Achieves branch targets and goals by identifying customer needs and
providing appropriate guidance and perspective about Regions'
solutions
This position requires the tracking of time for hours worked in
excess of 40 per week and is eligible for overtime under the Fair
Labor Standards Act.
This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through
electronic channels
Ability to use a computer on a frequent basis, including typing and
sustained attention to a monitor
Ability to walk and stand for extended periods of time
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service
experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Benefits Information
Regions offers a benefits package that is flexible, comprehensive
and recognizes that "one size does not fit all" for associates.
Listed below is a synopsis of the benefits offered by Regions for
informational purposes, which is not intended to be a complete
summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or
terminated with respect to all or any class of associate at any
time. To learn more about Regions' benefits, please click or copy
the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Details Des Moines Urbandale
Location: Urbandale, Iowa
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that
promotes and values diversity of race, color, national origin,
religion, age, sexual orientation, gender identity, disability,
veteran status, genetic information, sex, pregnancy, and many other
primary and secondary dimensions that make each of us unique as
individuals and provide valuable perspective that makes us a better
company and employer. More importantly, we recognize that creating
a workplace where everyone, regardless of background, can do their
best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Keywords: Regions, Des Moines , Relationship Banker I (Urbandale Branch), Other , Urbandale, Iowa
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