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Desktop Support Specialist

Company: The Judge Group
Location: Eddyville
Posted on: March 19, 2023

Job Description:

--- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
--- Provide support to client-identified VIPs
--- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
--- Perform Install/Move/Add or Change (IMAC) activities.
--- Perform all assigned desk-side support activities
--- Display outstanding technical and professional services skills at all times
--- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
--- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates and the status of the repair
--- Understands and follows all documented service operations policies and procedures.
--- Other duties or certifications may be assigned to meet business needs

Keywords: The Judge Group, Des Moines , Desktop Support Specialist, Other , Eddyville, Iowa

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