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Customer Account Representative - CPA

Company: Ravago Americas
Location: Des Moines
Posted on: March 19, 2023

Job Description:

The purpose of the Customer Account Representative is to partner with outside sales to manage daily activities of their assigned customer accounts. The CAR serves as the point of contact for customers' requests and transactions, and coordinates the fulfillment of shipping orders through Channel Prime Alliance's infrastructure. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating within Channel Prime Alliance (CPA) guidelines and procedures. The goal is to maintain current customer relationships and support the sales force.

The Customer Account Representative will be the point of contact for his/her assigned outside Sales Representatives and corresponding customer portfolio.

Primary responsibilities include:

  • Processes the customers' purchase orders and all related requests
  • Ensures the transaction meets shipment deadlines
  • Provides proper documentation and certifications related to the transactions
  • Maintains all customer specific information within operating system
  • Coordinates order flow across multiple departments within CPA
  • Follows set guidelines in submitting accurate and complete requests/paperwork to other departments by appropriate deadlines
  • Works in conjunction with the Sales Representative to maintain customer pricing quotes so that customers are invoiced correctly at time of shipment to avoid post billing sales order adjustments
  • Communicates order status to customers, including backorder information, blanket order status, and future order confirmations
  • Ensures new purchase orders and blanket orders from customers align with CPA policy, and take action to resolve discrepancies between the customer request and CPA policy
  • Monitors and enforces existing orders per the terms of the agreement between CPA and the customers
  • Contributes to the groups success by assisting with coverage during absences
  • Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessments of options and reaching logical and accurate conclusions from available information
  • All other duties as assigned.KNOWLEDGE / QUALIFICATONS / SKILLS / EXPERIENCE
    • Excellent communication skills, both written and verbal
    • Proficiency in Microsoft Office: specifically Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications
    • Willingness to adapt in an evolving environment
    • Ability to maintain high level of organization and prioritization
    • Strong analytical skills
    • Innate sense of urgency that provides proactive and consistent work
    • Bachelor's degree or equivalent work experience required
    • Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook
    • Capacity to produce a large quantity of error free work in a timely fashion
    • Experience in distribution and supply chain preferred
    • Bilingual (English/Spanish) preferredIND1

      Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.

Keywords: Ravago Americas, Des Moines , Customer Account Representative - CPA, Other , Des Moines, Iowa

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