Membership Representative I

Company: Elevance Health
Location: Des Moines
Posted on: May 24, 2023

Job Description:

Membership Representative I

• 
  
• 
  Job Family: Customer Care
  
  
• 
  Type: Full time
  
  
• 
  Date Posted:May 17, 2023
  
  
• 
  Req #: JR70869
  
  
  Location:
  
  • 
    
  • National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
    
    Description
    Title: Membership Representative I
    Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.
    The Membership Representative I will be responsible for enrollment, billing activities and/or maintaining assigned accounts. Pre-employment test battery may be required.
    How you will make an impact:
    
    • 
      
    • 
      Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.
      
      
    • 
      Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
      
      
    • 
      May be responsible for billing and delinquency processes for assigned groups.
      
      
    • 
      Ensures accuracy and timeliness of the membership and billing function.
      
      
    • 
      Responds to inquiries concerning enrollment processes.
      
      
    • 
      Maintains enrollment database.
      
      
    • 
      May order identification cards.
      
      
    • 
      Determines eligibility and applies contract language for each case assigned.
      
      
    • 
      Performs error output resolution for electronic eligibility and processes error discrepancy list.
      
      
    • 
      Bills, collects premiums and reconciles payments.
      
      
    • 
      Maintains and reconciles premium bill, self-bill and individual billed accounts.
      
      
    • 
      Notifies clients of premium discrepancies through payment adjustment notices and detailed audits.
      
      
    • 
      Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits.
      
      
    • 
      Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group.
      
      
    • 
      May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system.
      
      
    • 
      Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate.
      
      
    • 
      Thoroughly documents inquiry outcomes for accurate tracking and analysis.
      
      
    • 
      Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
      
      
    • 
      Performs basic job functions with help from co-workers, specialists and managers on non-basic issues.
      
      
      Minimum Requirements
      
      • 
        
      • HS diploma or GED and related experience; or any combination of education and experience which would provide an equivalent background.
        
        For candidates working in person or remotely in the below locations, the salary* range for this specific position is $12.84/hr. to $25.68/hr.
        Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY
        In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
        
        • 
          
        • The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
          
          For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and
          analytical skills
          Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
          Be part of an Extraordinary Team
          Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
          We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
          The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Elevance Health approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
          Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World's Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
          EEO is the Law
          Equal Opportunity Employer / Disability / Veteran
          Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.
          
          • 
            
          • 
            EEO Policy Statement
            
            
          • 
            Know Your Rights
            
            
          • 
            Pay Transparency
            
            
          • 
            Privacy Notice for California Residents
            
            
            Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
            Need Assistance?
            Email us (elevancehealth@icareerhelp.com) or call 1-877-204-7664

Keywords: Elevance Health, Des Moines , Membership Representative I, Other , Des Moines, Iowa