Charter Air Operations Coordinator (Seasonal - remote)
Company: shortstravel.com
Location: Waterloo
Posted on: May 3, 2024
Job Description:
Description: Short's Travel Management, a leading provider of
NCAA Athletic travel for collegiate athletics has a immediate
opening for a seasonal Operations Coordinator with it's Charter Air
division. We have a great team culture where we genuinely enjoy who
we work with. So if you have working in the Charter Air industry
this may be a great fit for you! This position is seasonal, hourly
and remote.What you can expect in this role:In this seasonal role
for STM Charters, you will be primarily responsible for
coordinating operations and customer service functions that support
ongoing business sales and client renewals within an assigned book
of business. This position will work with vendors on brokered as
well as ACMI services, ultimately overseeing the success of STM
Charters Operations by ensuring the tasks done by Account
Executives and Sourcing Coordinators are complete and accurate.
This position may work remotely but may also require occasional
travel. This is a seasonal position needed from 8/12/24 - 3/12/25.
Not benefit eligible. Essential Functions:
- Perform core functions and competencies as they relate to
customer service, as measured by customer satisfaction and lack of
complaints/errors.
- Collaborate with Charters Team on a 24-Hour service plan to
assist in monitoring the charter flight needs of STM clients.
- Act as the liaison between the client and the carrier. Keeps
all parties fully informed of travel requirements as measured by
accuracy of details and responsibilities between parties.
- Provide accurate and timely communication regarding details of
flights, ground handling, catering, etc.
- Accountable for the accuracy of operational work produced by
Account Executives and Bridge Coordinators.
- Responsible for confirming and recording Ground Handling and
Passenger Screening for ACMI Flights
- Possess a strong work ethic with a willingness to take
ownership and responsibility of multiple tasks, as required.
- Exhibit commitment to learn the air transportation industry
(including relationship building with key carriers) and STM
Charter's processes in securing air transportation for our
clients.
- Represents STM Charters in a professional manner.
- Assist with NCAA Championship Travel on an as needed
basis.
- Demonstrate a curious mind and willingness to learn new skills
with a commitment to continuously enchanting the STM Charters
Operations system.
- We are a team at Short's Travel Management and as such, you may
be expected to assist in other departments or handle tasks outside
of your typical position scope for the benefit of our clients or
company. Requirements: Qualifications:
- Bachelor's degree preferred.
- Strong organizational skills and attention to detail.
- Self-starter with ability to focus on goals without constant
direct leadership or oversight.
- Previous aviation experience required. Technical Skills:
- Proficient with Microsoft Office (Excel, Word, PowerPoint &
Outlook).
- Experience with Salesforce a plus.
- Ability and willingness to learn new programs/processes that
may be adopted moving into the future. Short's Travel Management
(STM) is a family-owned, women-owned, private corporation. We are
sports travel experts specializing in team travel, recruiting
travel, group hotels, bus charters and air charters servicing
hundreds of athletic departments each year. We move more student
athletes than any other travel management company. STM's mission is
to enhance the experience of getting there, being there, and coming
home. When you win, we all win!The STM team strives to drive
innovation, provide excellent service, and display teamwork,
passion and dedication throughout the lifetime of our
relationships. STM works with clients to customize travel programs
to create efficiencies and maximize the value of our products and
services. Short's Travel Management is an EOE employer.This
employer participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the
U.S.PM22PI51417626ac45-31181-34288316
Keywords: shortstravel.com, Des Moines , Charter Air Operations Coordinator (Seasonal - remote), Other , Waterloo, Iowa
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