Help Desk Administrator (Remote)

Company: TEKsystems Careers
Location: Des Moines
Posted on: September 2, 2024

Job Description:

Help Desk Analyst 100% remote, must sit within 30 miles of Des Moines, IA
Customer Service
Phone, Email, Chat
Windows
ServiceNow
We are looking to bring on a group of Tech Support Agents to support the internal employees of a financial services company via inbound phone calls. Agents will be trained on the internal tools, systems, processes and will be responsible for managing a ticketing que and helping troubleshoot issues that the employees are experiencing. Types of calls could include: password resets, server issues, VPN/connection issues, outlook, specific application issues, etc.
The first week of the role will involve agents going through compliance courses, the second week is a 1 week instructor lead virtual training. After training is over agents will move into their designated shifts and start taking phone calls.
Taking inbound phone calls and chats to provide basic to complex credential administration/password, computer setup and configuration.
Use existing knowledge base content to search for known solutions and implement work arounds.
Utilize call/chat to assist with encryption password and active directory passwords, remote access questions that may arise from a predominately work from home customer base, software installs, printer setup and other peripherals.
Troubleshoot general Microsoft software products such as Windows 10, Windows security updates/patching, O365 , Outlook email, Teams.
Understand and use Virtual Desktop Infrastructures and support of Mobile Devices such as iPhones and or Androids.
You will start in a structured training model and then switch into a designated shift time.
Must maintain flexible working hours while getting up and running.
Strong customer service skills via phone, email and chat.
Remote team, call center environment.
The dress code is business casual, and the environment is a team-based.
1st shift hours
- Federal Holidays Off

IT experience, minimum 6-months
If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Short and long-term disability
- Health Spending Account (HSA)
- Employee Assistance Program
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems Careers, Des Moines , Help Desk Administrator (Remote), Other , Des Moines, Iowa