Field Technica Support
Company: BCforward
Location: Des Moines
Posted on: October 26, 2024
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Job Description:
Field Technica SupportBCforward is currently seeking a highly
motivated Field Technica Support in Des Moines, IA! Position Title:
Field Technica Support Location: Des Moines, IA Anticipated Start
Date: 11/01/2024 Please note this is the target date and is subject
to change. BCforward will send official notice ahead of a confirmed
start date. Expected Duration: 24+ Plus Months (Contract) Job Type:
(> =30 HOURS WEEKLY], [CONTRACT], [ON-SITE] Pay Range: $20/hr to
$25.78/hr Please note that actual compensation may vary within this
range due to factors such as location, experience, and job
responsibilities, and does not encompass additional non-standard
compensation (e.g., benefits, paid time off, per diem, etc.).
Need:All candidates must be fully vaccinated, and CLIENTS mandate
the use of facial coverings/masks to work onsite.This
customer-facing, non-exempt CLIENTS PC/Printer field break/fix
position provides a wide range of hardware support and related
services specifically to CLIENTS's PC Products customers. Products
include Laptop, Desktop, RPOS, and Workstation products. Printer
knowledge is a huge plus. A fast-paced, constantly changing
environment that requires positive approaches and demonstrated
success at handling multiple stressors. Candidates must be
self-contained, resourceful, and determined for success. This is a
team-based group of self-starting, technical/mechanical delivery
professionals. This ever-changing environment presents each team
member with various daily events that educate customers about the
technology, manage critical service events, and interact with
multiple levels of both CLIENTS and customer management/teams.
These teams are responsible for completely satisfied customers and
helping to grow CLIENTS's business in a profitable manner and
within budget. The Field Service Rep. must understand the financial
aspects and business impact of what they deliver, how, and why.
Typical types of reactive, customer site, service events include,
but are not limited to: Configuring hardware, software, and simple
network components, installing, unit repair, and working with
escalation personnel performing and assisting in technical action
plans to remediate pc/print issues. Demonstrated core competencies
of success in this position are: * Strong mechanical aptitude,
working with tools and various alignment apparatus. * Alignment
with customer's business needs while maintaining CLIENTS's
contractual commitments. * Ability to logically and systemically
technically/mechanically troubleshoot various hardware problems on
printers. May also involve third-party software, networks, and
switches. * Able to balance and prioritize multiple activities and
issues. * Successful cause and effect understanding of financial
perspectives on the business. * Strong interpersonal verbal/written
skills; especially in person, on a customer site. This is critical
to relationship building and expectations. * Attention to detail
and commitment to administrative responsibilities. * Exercise solid
business-based decision-making skills, taking appropriate risks to
insure that both CLIENTS and the customer's business needs are met.
* Independent thinking while adhering to standard
technological/mechanical and business procedures. *
Industry/company knowledge that provides solid technology solutions
and options to the customer. * Ability to quickly and accurately
evaluate a technical situation while managing operational
challenges. * Working independently and able to re-prioritize
tasks/events/commitments quickly based on contract, customer, and
business situations. Highly skilled at prioritization, planning,
and working independently all within standard policies and business
standards. Requirements: * Able to bend, crawl, stoop, sit, lift,
and move 50 pounds of weight. * Availability to work both scheduled
and unscheduled overtime. * Participate in assigned work during
non-traditional workdays, holidays, and shift work. * Onsite
customer-facing experience. * Technical/mechanical hardware repair
experience. * Demonstrated technical/mechanical aptitude for
learning new technology. * High School diploma or equivalent, plus
additional hardware technology training. College preferred. *Dress:
Business Professional: Black slacks and a blue collared shirt.
*Cell phone reimbursement and laptop/tablet will be provided. *
Background checks will be completed. This may include, but not be
limited to employment history, education, drug, credit, and sex
offender registries. It is also dependent on customer agreements.
You may be called anytime during your employment to participate in
a background check. Please be advised that all candidates will be
fully screened by Client and our customer before final selection.
The customer has a hybrid office policy. Contractors are remote,
but the policy may change at some point in the future. Candidates
must be Pacific time and within commuting distance to one of the
following cities: Benefits: BCforward offers all eligible employees
a comprehensive benefits package including, but not limited to
major medical, HSA, dental, vision, employer-provided group life,
voluntary life insurance, short-term disability, long-term
disability, and 401k. About BCforward: Founded in 1998 on the idea
that industry leaders needed a professional service, and workforce
management expert, to fuel the development and execution of core
business and technology strategies, BCforward is a Black-owned firm
providing unique solutions supporting value capture and digital
product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development
Center in Hyderabad, India, BCforward's 6,000 consultants support
more than 225 clients globally. BCforward champions the power of
human potential to help companies transform, accelerate, and scale.
Guided by our core values of People-Centric, Optimism, Excellence,
Diversity, and Accountability, our professionals have helped our
clients achieve their strategic goals for more than 25 years. Our
strong culture and clear values have enabled BCforward to become a
market leader and best in class place to work. BCforward is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, or protected veteran status and will not be discriminated
against based on disability. To learn more about how BCforward
collects and uses personal information as part of the recruiting
process, view our Privacy Notice and CCPA Addendum. As part of the
recruitment process, we may ask for you to disclose and provide us
with various categories of personal information, including
identifiers, professional information, commercial information,
education information, and other related information. BCforward
will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying
for positions in the United States must be legally authorized to
work in the United States. The submission of intentionally false or
fraudulent information in response to this posting may render the
applicant ineligible for the position. Any subsequent offer of
employment will be considered employment at-will regardless of the
anticipated assignment duration.Interested candidates please send
resume in Word format Please reference job code 230266 when
responding to this ad.
Keywords: BCforward, Des Moines , Field Technica Support, Other , Des Moines, Iowa
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