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Bilingual Call Center Representative

Company: Planned Parenthood
Location: Des Moines
Posted on: April 18, 2019

Job Description:

Planned Parenthood North Central StatesSpanish/English Bilingual Call Center Representative - Des Moines, IAStarting Wage $15 per hour - after 30 days $16.50 per hourAt Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.PPNCS is currently seeking a two Spanish/English Bilingual Call Center Representatives for Des Moines, IA. The Spanish/English Bilingual Call Center Representatives will participate in a team approach to increase patient numbers and maintain efficiency by answering calls and scheduling appointments while communicating effectively and sensitively with patients from a wide range of backgrounds and ages.ResponsibilitiesEssential functions and responsibilities include, but are not limited to:* Collecting all relevant information to determine what type of appointment to schedule* Instructing patients on all information/documentation that is needed at the time of the appointment* Collecting insurance information* Educating clients about services and fees* Determining eligibility for financial assistance* Triaging medical calls/questions to appropriate medical personnelPlanned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.Planned Parenthood is committed to hiring and fostering a diverse, equitable, and inclusive workforce that effectively employs the skills and talents of all employees in our organization. All applicants will receive consideration regardless of their race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status or status with regard to public assistance. We encourage diverse candidates to apply for this position. AA/EEOWork HoursMonday-Friday 9:30a-6p with one Saturday per month from 9a-3p.RequirementsRequired Qualifications:* High school diploma or equivalent with one year of health care or customer service experience required* Call Center experience strongly recommended* Bilingual in Spanish and English required; must pass bilingual language assessment upon hireAny job offer will be contingent upon the results of an updated background investigation.Apply On-line Send This Job to a FriendState AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NH NJ NM NV NY OH OK OR PA RI SC SD TN TX UT VA VT WA WI WV WY1-800-230-PLANPlanned Parenthood Minnesota, North Dakota, South DakotaCare. No matter what.* Terms of Use* Privacy Policy* HIPAA

Keywords: Planned Parenthood, Des Moines , Bilingual Call Center Representative, Other , Des Moines, Iowa

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