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Desktop Resources

Company: Strategic Staffing Solutions
Location: Des Moines
Posted on: May 18, 2019

Job Description:

Strategic Staffing Solutions (S3) is currently looking for a Desktop Support consultant for a contract opening with one of our Fortune 500 Financial clients located in Des Moines, IA! This is a Contract Opportunity with our company that MUST be worked on a W2 ONLY, NO visa sponsorship or C2C eligibility for this position. The details are below. Desktop Support Responsibilities Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Create end user documentation Create standard work process documents for IT support team Qualifications Expertise with Microsoft Office 365, Windows 10 and Mobile Device Management Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role Hands-on experience with Windows, Mac OS and Mobile environments Working knowledge of office automation products and computer peripherals, like printers and scanners VDI (Virtual desktop interface) experience Ability to perform remote troubleshooting and provide clear instructions At least 3 Years' experience in an IT support role Executive 'White Glove' support experience Natural problem solver with an entrepreneurial mindset How to Apply send resume and contact information to Terrance Debrow, Sourcing Specialist, at The S3 Difference The global mission of S3 is to build trusting relationships and deliver solutions that positively impact our customers, our consultants, and our communities. The four pillars of our company are to Set the bar high for what a company should do Create jobs Offer people an opportunity to succeed and change their station in life Improve the communities where we live and work through volunteering and charitable giving

Keywords: Strategic Staffing Solutions, Des Moines , Desktop Resources, Other , Des Moines, Iowa

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