DesMoinesRecruiter
the smart solution for Des Moines jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Des Moines
Posted on: May 19, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management system's varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLPamela on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Des Moines , Customer Solutions Tech Support, Other , Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Remote Medical Coder with Multi-Specialties
Description: Remote Medical Coder with Multi-Specialties Coding Denials, ER, OBGYN, Surgical, E/M, Neurology, Neurosurgery, Oncology, Hematology, Orthopedic
Company: Mommy Jobs Online
Location: Des Moines
Posted on: 05/20/2019

We Have a Sweet Deal
Description: REGIONAL AND OTR DRIVERS NEEDED, NO TRUCK NO PROBLEM - HUGE SIGN ON BONUS Are you a company driver that would like to become an owner operator If so, CALL OR TEXT ME TODAY.. If you have been researching (more...)
Company: Network 1 Logistics LLC
Location: Des Moines
Posted on: 05/20/2019

Security Administrator
Description: Rooted in the downtown landscape since 1929, American Enterprise knows what it means to stay viable in the marketplace. That is why the organization is in the midst of a transformation-reinventing the (more...)
Company: Americare Group
Location: Des Moines
Posted on: 05/20/2019


Adult Autism Associate - Part Time (Days)
Description: Balance Autism is growing and we want you to join our team We have immediate openings for Adult Autism Associates who will get to teach and support adults with autism. You would be inspiring personal (more...)
Company: Balance Autism
Location: Des Moines
Posted on: 05/20/2019

Customer Care Representative English and Bilingual
Description: Working at home can be an ideal situation from saving you money on gas work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities (more...)
Company: Mommy Jobs Online
Location: Des Moines
Posted on: 05/20/2019

Truck Driver - Consistent Home Time - Pay Starts At $.58/Mile
Description: Now Hiring CDL Class A Drivers for Team RunsConsistent Home Time - Drop Hook Excellent BenefitsWe have new runs available for UFL drivers through our Forward Air contracts. We are currently looking
Company: United Federal Logistics
Location: Des Moines
Posted on: 05/20/2019

Transcription
Description: Transcription This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly Experience Level: No experience Location of position: United (more...)
Company: Mommy Jobs Online
Location: Des Moines
Posted on: 05/20/2019

Dog Sitter - Flexible Hours, Work From Home, Play With Dogs
Description: Want to make money watching dogs at home or around your neighborhood We're looking for animal lovers like you to join Rover as independent pet sitters. ul li Set your own schedule Full time, part (more...)
Company: Rover
Location: Des Moines
Posted on: 05/20/2019

hairdresser
Description: hairdresser Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be
Company: Great Clips, Inc.
Location: Des Moines
Posted on: 05/20/2019

Donut Finisher/Designer - Part Time
Description: Job Title: Donut Finisher/Designer FLSA: Non-Exempt Department: Bakery Revision Date: 05/2018 General Function As a Donut Finisher, this position will be responsible for finishing donuts, bagels, and (more...)
Company: Hy-Vee Food Stores
Location: Des Moines
Posted on: 05/20/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Des Moines RSS job feeds