DesMoinesRecruiter Since 2001
the smart solution for Des Moines jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Des Moines
Posted on: September 14, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management system's varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLPamela on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Des Moines , Customer Solutions Tech Support, Other , Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Ames
Posted on: 09/17/2019

Aircraft Pneudraulics Repairer (15H)
Description: 15H Aircraft Pneudraulics Repairer Job ID: 1103288 Job Views: 173 Location: WATERLOO, Iowa, United States ZIP Code: 50703 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/17/2019

CDL A Dedicated Truck Driver
Description: USA Truck Dedicated Services Division is growing and expanding and now is the time to join
Company: USA Truck
Location: Ames
Posted on: 09/17/2019


Inbound Travel Consultant
Description: Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client (more...)
Company: Mommy Jobs Online
Location: Ames
Posted on: 09/17/2019

Current College Students - Merchandise and Stocking Associate
Description: Position Summary... What you'll do... Do you like to work on your feet and keep things neat and organized Our merchandise stocking associates connect all of the dots to make sure members can find everything (more...)
Company: ]]>
Location: Des Moines
Posted on: 09/17/2019

ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Des Moines
Posted on: 09/17/2019

Become your own Boss: Own your own Franchise for as little as $30k
Description: Instead of getting another
Company: FranchiseHelp
Location: Des Moines
Posted on: 09/17/2019

CDL A Dedicated Truck Driver
Description: USA Truck Dedicated Services Division is growing and expanding and now is the time to join
Company: USA Truck
Location: Des Moines
Posted on: 09/17/2019

Petroleum Supply Specialist (92F)
Description: 92F Petroleum Supply Specialist Job ID: 1103297 Job Views: 114 Location: WATERLOO, Iowa, United States ZIP Code: 50703 Job Category: Supply and Logistics Posted: 09.04.2019 Age Requirements: Must (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/17/2019

RN -Cardiac Surgical ICU- PT .6 Weekend Package (Day)
Description: Position Type: Regular Scheduled Hours per 2 week Pay Period: 48 Primary Location: IA gt DES MOINES gt MERCY MEDICAL CENTER Your time at work should be fulfilling. Rewarding. Inspiring. That (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 09/17/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

Des Moines RSS job feeds