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Business Communications Consultant 4

Company: Wells Fargo
Location: Des Moines
Posted on: December 4, 2019

Job Description:

Important Note During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of application. At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put ou customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Enterprise Financedrives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company s financial performan through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company s shared services functions including corporate properties, security, and global services. The Customer Remediation Center of Excellenceorganization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo. As part of the Remediation Execution Communications team, the Business Communications Consultant will coordinate, develop and execute customer correspondence and communications initiatives to support our remediation efforts while delivering an outstanding customer experience for both our vendor and consumer clients. This team member will support and engage with Wells Fargo business unit peers, enterprise departments, and communications groups to ensure a consistent voice and messaging across initiatives. This team member will have a proven track record of editing and publishing well-crafted, easy- to-read communications that are technical in nature, particularly in time- sensitive environments with multiple contributors. Responsibilities include * Planning, writing, editing, coordinating, and publishing a variety of complex and/or sensitive communications related to compliance, legal and/ or regulatory matters, and our ongoing remediation efforts. This includes customer letters, vendor scripts, email templates, statements, FAQs and website content * Consult with content owners and managers to develop communication messaging and plans * Identify communication opportunities, and design and source materials for execution of those opportunities * Meet established deadlines with tight turnaround times * Lead or participate as communications SME in cross-functional teams as needed * In consultation with partners, design and implement support process and communication tool improvements, to improve speed, efficiency and accuracy of stakeholder engagement * Track and measure results to ensure alignment with business objectives Positions may be located in Des Moines, IA; Eagan, MN; or Charlotte, NC. Other locations may be considered. Please note job posting may close early based on volume of applicants. Required_Qualifications * 6+ years of communications experience Desired_Qualifications * BS/BA or higher in English, journalism, professional writing, creative writing, education, or communications * Strong attention to detail and accuracy skills * Excellent verbal, written, and interpersonal communication skills * Ability to execute in a fast paced, high demand, environment while balancing multiple priorities * Ability to meet stringent deadlines * Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills * Experience writing and editing external communications, including corporate and executive level communications * Knowledge and understanding of technical writing * Knowledge and understanding of writing, editing, coordinating, and publishing sensitive documentation * Project management experience * Strong collaboration and partnering skills Other_Desired_Qualifications * Bilingual speaking and writing proficiency in Spanish/English * Knowledge and understanding of remediation policy, processes, and procedures Job Expectations * Ability to work nights, weekends, and/or holidays as needed or scheduled * Ability to travel up to 10% of the time Street Address MN-Eagan1000 Blue Gentian Rd - Eagan, MN IA-Des Moines6200 Park Ave - Des Moines, IA NC-Charlotte1525 W Wt Harris Blvd - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/ Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Reference Number *******-1

Keywords: Wells Fargo, Des Moines , Business Communications Consultant 4, Professions , Des Moines, Iowa

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