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IT Helpdesk Analyst

Company: TEKsystems, Inc
Location: Des Moines
Posted on: January 17, 2020

Job Description:

The Helpdesk Technician will be fielding incoming help requests from end users via both telephone and e-mail in a courteous manner Document all pertinent end user identification information and problem or issue Prioritize and schedule problems. Escalate problems (when required) Record, track, and document the help desk request problem solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Evaluate documented resolutions and analyze trends for ways to prevent future problems JOB REQUIREMENTS Associate's degree from an accredited college or university in Business Administration, Public Administration, or Computer Science preferred, and 1 year relevant experience or at least 2 years of direct experience. One year of college may substitute for a maximum of one year work experience The ideal candidate will have 2 years experience in a help desk environment taking calls and troubleshooting Must have knowledge of basic computer hardware, experience with operating systems, and strong documentation skills Must be able to communicate in both technical and user-friendly language Knowledge of basic computer hardware Strong documentation skills Ability to conduct research into a wide range of computing issues as required The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options.

Keywords: TEKsystems, Inc, Des Moines , IT Helpdesk Analyst, Professions , Des Moines, Iowa

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