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Help Desk Analyst II

Company: Robert Half
Location: Des Moines
Posted on: March 26, 2020

Job Description:

Description There is an opportunity for a Help Desk Analyst to join the team at Robert Half Technology! This position is best for someone with a can-do attitude who is looking to be part of a highly motivated team. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. This position absolutely must understand how the Help Desk Analyst role relates to IT projects and IT Service Management initiatives. It is also required for this position to understand Incident, Problem, Change Management and other processes. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. You will be successful at this Analyst job if you can cover alternative shifts when needed. You'll be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term temporary-to-full-time opportunity. This Help Desk Analyst II role will be located in the Des Moines, Iowa area and will be a long-term temporary-to-full-time position. Your responsibilities in this role - Provide guidance to Tier 1 support and team members - Troubleshoot end user issues Provide root-cause analysis on various web and mobile applications handle escalated tickets relating to servernetwork related issues - Maintain hardware and peripherals Responsible for upgrading and replacing computer parts handle documentation and asset inventory - Meet and exceed SLA standards Close tickets in a timely manner, while upholding customer service standards - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - You might be good at this job if you believe you can facilitate user account management by handling onboarding, change and departure processes - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - Ability to recognize, evaluate, and resolve problems effectively - Applicants should have a combination of superior customer service skills and technical aptitude - You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems - 3+ years' of experience supporting desktopserver operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Background in one or more programming or scripting language - Ability to work independently with minimal oversight - This job will often be easier if you have ITIL certification - Excellent verbal, written, and social skills - Ability to multitask and communicate effectively with individuals of all backgrounds - Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Technical Support experience - Knowledge of LAN (local area networks) - Experience with Provide Technical Support - Comprehensive knowledge of MS Windows 10 - WANs (Wide Area Network) experience Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Des Moines , Help Desk Analyst II, Professions , Des Moines, Iowa

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