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Analytic Consultant 2 (CR COE- Auto Data Analytics)

Company: Wells Fargo
Location: Des Moines
Posted on: March 27, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Enterprise Customer Excellence Group (ECEG) brings together customer-focused functions from across the enterprise to provide a holistic approach to critical points of interaction with Wells Fargo customers. The group, which includes the Enterprise Complaints Management Office, the Customer Remediation Center of Excellence and Net Promoter System, is responsible for understanding the causes of issues that affect customers, and providing solutions that ensure customers needs are understood and supported. The group is also accountable for ensuring regulators expectations are met and that team members have the tools and training necessary for success.

The Customer Remediation (CR) Center of Excellence (COE) Data Analytics Auto team provides data to support remediations for harmed customers from the auto lending portfolio. The team works closely with auto lending subject matter experts, remediation leads, data quality experts, and other team members. The team is passionate about providing the best quality data possible to best remediate harmed customers.

The team is serious about all of the things that should be taken seriously when remediating harmed customers, such as finding all of the customer harm and ensuring that every single customer is remediated accurately to the last penny.

As an Analytic Consultant, you will dig deep into the auto lending data sources and find the customer harm. You will write documentation, query data, and provide final data populations which support specific customer remediations.

The role is a great opportunity for someone who understands the big picture of how auto lending works and who also is capable of detailed analysis of individual data fields.

The ideal Analytic Consultant is the following:

  • Passionate about Data Analytics
  • Has experience making complex ideas understandable to a diverse audience
  • Has technical experience that includes data analytics tools and writing queries in SQL
  • Creative in solving problems, especially thinking outside-the-box for solutions
  • Able to dig for information to get answers to questions that nobody else could answer
  • Has the flexibility to follow team procedures, yet also has the courage to suggest improvements
  • Is an excellent juggler, especially if you can keep cool under pressure while multi-tasking
  • Enjoys working closely as part of a team and has the people skills to do that well
  • Can accept feedback without taking it personally (knows when and when not to push back)
  • Has experience with the systems and tools used in the team to support customer remediations, such as: AFS; Auto Data Warehouse; Brickyard; CARS; ECaR; EXS; iTop; SAS Enterprise Guide; SHAW; and Toad for Oracle.

    Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications

    • 4+ years of reporting experience, analytics experience, or a combination of both; or a BS/BA degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 2+ years of reporting experience, analytics experience, or a combination of both
    • 2+ years of SQL experience
    • 2+ years of data analysis experience

      Desired Qualifications

      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Exposure to Wells Fargo AFS (Auto Finance System) Dealer Services application
      • Exposure to Wells Fargo SHAW (System of record for packages and loan products)
      • Exposure to Wells Fargo iTop application
      • Experience processing automobile repossessions

        Other Desired Qualifications

        • 6+ months of Customer Remediation experience

          Job Expectations

          • Ability to travel up to 10% of the time

            Street AddressAZ-Chandler: 2600 S Price Rd - Chandler, AZ

            TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX

            IA-Des Moines: 6200 Park Ave - Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, Des Moines , Analytic Consultant 2 (CR COE- Auto Data Analytics), Professions , Des Moines, Iowa

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