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Customer Care Specialist - National Reservation Center - Telecommute

Company: Penske
Location: Des Moines
Posted on: September 11, 2020

Job Description:

Position Summary: Penske's Corporate Office is seeking dedicated Customer Care Specialists for the National Reservation Center Our mission in this sales and service role will be to rent as many trucks as possible at the highest rate possible while delivering a legendary customer experience. This position is currently telecommute/work from home. For a Video Representation Click Here: https://www.youtube.com/watch?v=iKsQJfLNL-Q&feature=youtu.be Great Work Environment including but not limited to: • Hourly pay plus uncapped commission • Weekly pay • Incentive based contests • Variable shift options and work life balance Training: • Classroom and On-the-Job formal paid training • Repeat seasonal opportunities • Heavy emphasis on promotion from within In most cases, these positions will begin as temporary full-time assignments with the opportunity to become regular full-time based on business need and performance. Qualifications: • High school diploma or equivalent required, and Associate's or Bachelor's Degree preferred. • Must be flexible to work challenging hours: holidays, nights and weekends • Excellent customer service and sales skills required • Handle inbound/outbound calls from multiple sources • Provide a legendary experience for all customers by connecting and providing solutions • Meet and exceed department and company sales goals. • Ability to successfully work in a sales driven environment with uncapped commission earnings • Ability to learn and execute selling techniques • Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers • Ability to adapt well to change • Excellent verbal, written, and listening communication skills • Excellent multi-tasking skills • Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required • Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange. And you'll need to be fast - customers don't want to wait • Bilingual written and verbal communications are highly preferred • Regular, predictable, full attendance is an essential function of the job • Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing: Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more. Work Locations : IA Date posted: 09/03/2020

Keywords: Penske, Des Moines , Customer Care Specialist - National Reservation Center - Telecommute, Professions , Des Moines, Iowa

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