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Help Desk Analyst II

Company: Robert Half
Location: Des Moines
Posted on: January 12, 2021

Job Description:

Ref ID: 01500-0010804649Classification: Help Desk Analyst IICompensation: DOEThe Help Desk Engineer Tier 2 will be responsible for equipment set up for office use, resolving escalated Help Desk tickets in a timely manner (preferably ServiceNow experience), and providing technical support to users remotely and in-office. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. How you will make a difference: On-site and remote 1st and 2nd level support. Creating Users/Groups, managing access rights to files/Folders. Hardware/Software troubleshooting: including PC Windows 7, and Windows 10. Making recommendations on hardware and software procurement to support business goals. Ensure that systems enforce global IT Policies and security policies. Expertise in troubleshooting, configuration, and repair of the server, network, email, file shares, PCs, and Audio/Visual equipment Manage and execute project strategiesFor immediate consideration for this opportunity, please find Chris Parker on LinkedIn for contact info at https://www.linkedin.com/in/chris-parker-186b993/ or direct apply.Bachelors degree or certifications and equivalent experience in related field 2+ years of experience in the field Active Directory: Server 2008, 2012 Experience in a mid-size company Basic networking experience Knowledge of Office 365, XP, Windows 7, Windows 10 Hardware/Software troubleshooting: including PC, Laptops, and Printers Strong oral and written communication skills Excellent Customer Service and interpersonal skillsFor immediate consideration for this opportunity, please find Chris Parker on LinkedIn for contact info at https://www.linkedin.com/in/chris-parker-186b993/ or direct apply.Job Requirements:MS Office 365, MS Outlook, VMware, Active Directory, MS Exchange Server, MS Terminal ServerRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Des Moines , Help Desk Analyst II, Professions , Des Moines, Iowa

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