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Distribution Center RMA Specialist- Urbandale, IA

Company: Banner Solutions
Location: Urbandale
Posted on: August 7, 2022

Job Description:

Job Description Banner Solutions represents a different way of thinking about the things that matter. Sure, we're a wholesaler, and yes, we've got the products, speed and network to outmatch any competition, but the real difference is in the way we change our customers' expectations of what a wholesaler is and does. We elevate every interaction to the best that it can be, and leave our customers wondering why they do business with anyone else. We are building a smart and driven team, and we would love for you to join us.As Return Material Authorization Specialist, you will be primarily responsible for the administration and material processing of customer returns with activities that contribute to service and supply chain. You will also be responsible for ensuring accurate intake approval, processing RMA orders, efficient triage of incoming customer equipment for RMA orders, and performing thecorresponding administrative work in an effective manner. This role will report to the Distribution Center Manager.What you will do (let's call them Responsibilities):

  • Provide service to customers via phone, email, and other network tools in order to process returns for repair material replacement.
  • Handle inbound goods for RMA processing, to include intake for incoming equipment as well as triaging incoming equipment to determine if product is accepted for credit or rejected.
  • Process RMAs and release for shipment from local distribution center; this includes direct delivery orders and advanced replacements.
  • Work with customers and partners to ship back rejected equipment.
  • Work with Product Quality to identify and process equipment to be scrapped.
  • Complete corresponding administrative work for tracking purposes.What you need to have (let's call them Desired Skills and Background):
    • High School diploma or GED required
    • Associate degree or bachelor's degree preferred
    • Experience in door hardware industry preferred
    • Efficient in fast paced environments
    • Dependable and reliable, with good time management skills
    • Available to work extended hours if neededWhat is nice to have (let's call them Additional Skills):
      • Has experience in both warehouse and office settings
      • Requirements include standing for long periods of time, squatting, twisting, bending, and operating basic tools
      • Forklift trained or certifiedWe do our best to write realistic, accurate job descriptions, but we also recognize that great talent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets? Please apply anyway!This non- exempt role works 8:30am - 5:30pm CST, which will include some overtime on Saturday as scheduled. This role will operate out of our Urbandale, IA Distribution Center. We are not set up in all states, so just let us know where you're located and we'll let you know if we can accommodate that location.About Banner SolutionsAt Banner Solutions we take great pride in making sure every customer has everything they need when they need it, and then some. To do this effectively, we realize it's you, our team members, who make the difference in our company's success. We value learning, sharing, and building. We deeply value being a diverse and inclusive team and company, and we are looking for team members who align with that belief. We are proud of what Banner Solutions is today and we are excited to build our future with you. It doesn't just stop there. When you join the Banner Solutions team, you will get:
        • A strong and competitive compensation package with a built-in bonus for many roles.
        • An incredible and progressive benefits package to support work/life balance.
        • A company that is open and transparent with our team. You will know what is happening and why it matters.
        • Opportunities to support your professional growth & development. As you grow, we grow.Banner Solutions is an equal opportunity employer that values diversity. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally-recognized protected basis under federal, state, or local law.When you apply for employment at Banner Solutions, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions.Banner Solutions participates in the E-Verify program in certain locations, as required by law.

Keywords: Banner Solutions, Des Moines , Distribution Center RMA Specialist- Urbandale, IA, Professions , Urbandale, Iowa

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