Customer Care Coordinator / CSR - Dispatcher

Company: Custom Electrical Services
Location: Clive
Posted on: November 26, 2022

Job Description:

Customer Care Coordinator / CSR - -DispatcherThe Customer Care Coordinator is the day-to-day operations of the company and is a primary point of contact for both service employees and customers. With this position you will experience a wide variety of task as listed below. - This position requires a person to be flexible with their job responsibilities and work conjunction with the other office staff. - Work is at our office in Clive, Iowa. - No nights and no weekends! -

• Some Reasons You'll Want to Join this Amazing Team! - Awesome -Benefits, Great Work environment -& Growth. - See our benefits below!
• You simply need to be -highly motivated; -love to be part of a team, but works well individually; -welcome learning new things; -enjoy interacting with people; and -be ready for a new challenge every single day--- If you meet these requirements, We want to talk to YOU! - And we ask that you apply! - -Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
  • Take incoming client calls, recognizing that this is where the client will form their first impression of the company. - -Good communication -with the client is essential! - Make sure that taking care of the -clients takes higher priority -than any other task and that the clients are -enthusiastic -about how they are treated. - Have a courteous and pleasant demeanor whether on a phone call or not. - Know that courteousness affects other team members' spirit.
  • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
  • Notify client ahead of time of electricians scheduled arrival time.
  • Dispatch jobs to employees. -
  • Assist office manager with clerical items. -
  • Assist with scheduling of electricians to maximize the efficiency and scheduling without compromising client satisfaction.
  • Generate job reports. -
  • Send out customer thank you's.
  • Obey company Code of Ethics and the Team Rules
  • Keep project information organized and accessible
  • Being prepared to work in all areas of the business (office side only), sometimes even taking the lead -
  • Debrief electricians after project completion -Physical Demands and Work EnvironmentPhysical Demands:
    • Walking up 6 steps or less to gain entry into building
    • Moderate lifting may be required (10-20 pounds) such as files for general office duty -
    • Ability to work 40 hours or more per weekWorking Environment:
      • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
      • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
      • Dress code is business casualWhat's -in for you!!
        • Great money! Lets Face it you are not going to work for free! Earn some of the highest wages in the industry!
        • Great benefits! - Please take a look below at our employer sponsored and elective benefits options!
        • Health Insurance -
        • Dental Insurance -
        • Employee Assistance Plan -
        • Disability Insurance Long Term
        • Accident and Critical Illness Insurance -
        • Life Insurance 100% paid
        • Vacation schedule that grows up to 20 days per year! -
        • Six paid holidays per year!
        • 401K with 100% company match
        • Company phone plan (you can use for personal within company guidelines bring your own device)
        • Uniform allowance (shirts, hats, sweatshirts etc.) Company tools as outlined in company
        • Paid as an employee and NOT as a sub contractor.
        • Excellent Pay
        • No travel
        • Identity theft protection
        • Flex Spending account
        • Great opportunity! (We're busy year-round! No sitting at home and worrying!) - We are also considered an essential business and experienced no shut down during COVID-19! --And much more. . . - - -Minimum Qualifications
          • High school diploma/GED required
          • Self-starter, reliable, flexibility with job duties
          • Strong customer service skills
          • Present and communicate professionally (written and verbal)
          • Excellent interpersonal communication skills on a professional and technical level
          • Able to work both independently and as part of a team
          • Basic knowledge of Microsoft Excel and Quick Books is preferred but not required.
          • Basic computer skills and typing are required.
          • Must be a critical thinker - Strong English composition skills
          • Telephone etiquette and working knowledge of email systems
          • Ability to develop tools that create efficiencies within departmentPositions are limited. - We encourage to apply today! - -Custom Electrical Services is an equal opportunity employer.

Keywords: Custom Electrical Services, Des Moines , Customer Care Coordinator / CSR - Dispatcher, Professions , Clive, Iowa