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Customer Care Coordinator / CSR - Dispatcher

Company: Custom Electrical Services
Location: Clive
Posted on: November 26, 2022

Job Description:

Customer Care Coordinator / CSR - -DispatcherThe Customer Care Coordinator is the day-to-day operations of the company and is a primary point of contact for both service employees and customers. With this position you will experience a wide variety of task as listed below. - This position requires a person to be flexible with their job responsibilities and work conjunction with the other office staff. - Work is at our office in Clive, Iowa. - No nights and no weekends! -

  • Some Reasons You'll Want to Join this Amazing Team! - Awesome -Benefits, Great Work environment -& Growth. - See our benefits below!
  • You simply need to be -highly motivated; -love to be part of a team, but works well individually; -welcome learning new things; -enjoy interacting with people; and -be ready for a new challenge every single day--- If you meet these requirements, We want to talk to YOU! - And we ask that you apply! - -Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following:
    • Take incoming client calls, recognizing that this is where the client will form their first impression of the company. - -Good communication -with the client is essential! - Make sure that taking care of the -clients takes higher priority -than any other task and that the clients are -enthusiastic -about how they are treated. - Have a courteous and pleasant demeanor whether on a phone call or not. - Know that courteousness affects other team members' spirit.
    • Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
    • Notify client ahead of time of electricians scheduled arrival time.
    • Dispatch jobs to employees. -
    • Assist office manager with clerical items. -
    • Assist with scheduling of electricians to maximize the efficiency and scheduling without compromising client satisfaction.
    • Generate job reports. -
    • Send out customer thank you's.
    • Obey company Code of Ethics and the Team Rules
    • Keep project information organized and accessible
    • Being prepared to work in all areas of the business (office side only), sometimes even taking the lead -
    • Debrief electricians after project completion -Physical Demands and Work EnvironmentPhysical Demands:
      • Walking up 6 steps or less to gain entry into building
      • Moderate lifting may be required (10-20 pounds) such as files for general office duty -
      • Ability to work 40 hours or more per weekWorking Environment:
        • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
        • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
        • Dress code is business casualWhat's -in for you!!
          • Great money! Lets Face it you are not going to work for free! Earn some of the highest wages in the industry!
          • Great benefits! - Please take a look below at our employer sponsored and elective benefits options!
          • Health Insurance -
          • Dental Insurance -
          • Employee Assistance Plan -
          • Disability Insurance Long Term
          • Accident and Critical Illness Insurance -
          • Life Insurance 100% paid
          • Vacation schedule that grows up to 20 days per year! -
          • Six paid holidays per year!
          • 401K with 100% company match
          • Company phone plan (you can use for personal within company guidelines bring your own device)
          • Uniform allowance (shirts, hats, sweatshirts etc.) Company tools as outlined in company
          • Paid as an employee and NOT as a sub contractor.
          • Excellent Pay
          • No travel
          • Identity theft protection
          • Flex Spending account
          • Great opportunity! (We're busy year-round! No sitting at home and worrying!) - We are also considered an essential business and experienced no shut down during COVID-19! --And much more. . . - - -Minimum Qualifications
            • High school diploma/GED required
            • Self-starter, reliable, flexibility with job duties
            • Strong customer service skills
            • Present and communicate professionally (written and verbal)
            • Excellent interpersonal communication skills on a professional and technical level
            • Able to work both independently and as part of a team
            • Basic knowledge of Microsoft Excel and Quick Books is preferred but not required.
            • Basic computer skills and typing are required.
            • Must be a critical thinker - Strong English composition skills
            • Telephone etiquette and working knowledge of email systems
            • Ability to develop tools that create efficiencies within departmentPositions are limited. - We encourage to apply today! - -Custom Electrical Services is an equal opportunity employer.

Keywords: Custom Electrical Services, Des Moines , Customer Care Coordinator / CSR - Dispatcher, Professions , Clive, Iowa

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