IT Operations Analyst-Jr.

Company: Apidel Technologies
Location: Des Moines
Posted on: January 25, 2023

Job Description:

Qualifications:
Associate degree in IT related field or equivalent work experience. Must be organized, a good communicator, and able to make accurate decisions.
Proficiency with Microsoft apps is essential.
Familiarity with data center operation functions, including mainframe, is preferred.
Detailed oriented and ability to prioritize is essential. Collaborate effectively with stakeholders and co-workers.
Work scheduled will entail every weekend (16 hours), then during the week on 2nd shift (24 hours). Some holiday work will be required.
On the job training is provided. Remote work may be an option in time if candidate proves successful.
Responsibilities:
You will help monitor systems and support the enterprise via software tools to meet our business partners' SLAs.
The TechOps team provides timely support and assistance to problem determination by quickly identifying, analyzing, and reporting on all relevant issues.
You'll have the opportunity to:
Monitor system activity and evaluate alerts to quickly resolve issues.
Work with Developers and Engineering teams on various. Provide your insights and respond to their questions and requests.
Perform other job-related duties, support functions, or projects as needed.
Follow procedures and address documentation inconsistencies.
Adapt to changes in technology and the tools we use.
In addition to Mainframe monitoring, the TOC (TechOps Center) also provides foundational services including Network monitoring; File Gateway monitoring (FTP); Distributed (Server) monitoring; Incident Coordination; and Disaster Recovery functions.

Keywords: Apidel Technologies, Des Moines , IT Operations Analyst-Jr., Professions , Des Moines, Iowa