Help Desk Analyst

Company: TEKsystems
Location: Des Moines
Posted on: January 26, 2023

Job Description:

Help Desk Technician

Onsite 3x per week, remote 2 days

Des Moines, IA

Technical





+ L1 Troubleshooting



+ Internal Facing Customers



+ Hardware & Software Troubleshooting



+ Citrix Experience is nice to have



+ Ticketing System



+ Virtual Desktop Experience





Currently seeking a Help Desk Technician to support employees of the mutual insurance enterprise. This role requires a balance of exceptional customer service and technical skill. You will be interacting with customers in-person and over the phone, so excellent people skill is required to uphold the company's integrity.

Responsibilities





+ First point of contact for IT support.



+ Respond to service tickets in a timely manner.



+ 20-25 tickets per day, will track performance.



+ Citrix environment.



+ Keep parts, supplies, and inventory well organized and stocked.



+ Troubleshoot basic hardware and internet issues.



+ Conduct password reset, assign new users and policies.



+ Track PC/Laptop fleet health and validate users.



+ Document efforts with timeliness, accuracy and follow up.





Schedule





+ 1st shift hours



+ Remote Mondays & Fridays



+ In office Tuesday, Wednesday, Thursday



+ Weekends off





Pay & Incentive





+ $16-19/hr



+ Enterprise Level Experience



+ Opportunity to Advance L2-L3 with good performance











About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Des Moines , Help Desk Analyst, Professions , Des Moines, Iowa