Data Center Technician - Operations
Company: OneNeck IT Solutions
Location: Waukee
Posted on: March 18, 2023
Job Description:
Overview:Do you have a passion for technology and are naturally
curious? If you have strong interpersonal skills and are driven to
learn and grow, then come join and add value at OneNeck IT
Solutions as a Data Center Technician - Operations in Waukee,
IA.
**Please note this position is considered an essential worker for
our business and therefore will be required to work in the data
center facility for all working hours.**
This is a full-time opportunity, working Wednesday from 11:00am to
7:00pm CT, Thursday-Friday from 9:00am-7:00pm CT and Saturday from
7:00am to 7:00pm CT.Responsibilities:The Data Center Technician -
Operations will operate, monitor, measure, and attain OneNeck IT
Solutions' Data Centers Service Level Commitments, and maintain
facility appearance and integrity, especially during assigned
shift. This role is responsible for providing assistance to
customers and projects, as such situations arise. The data center
is a critical aspect of the OneNeck business by ensuring
availability, business continuity (no disruption), and security for
internal and external customers. The data center must maintain high
standards for assuring the integrity and functionality of its'
hosted computer environment and support services.
- Monitor and Operate Data Centers critical functions and
facilities to meet or exceed Service Levels. Monitor, correct, and
report observed infractions of security policies and procedures.
Detect and dispatch help for trouble situations within non-local
facilities, and attempt remote troubleshooting if
possible/practical
- Measure and record vital statistics and produce appropriate
reports, including shift and weekly reports. Record and maintain
accurate incident and change records and logs.
- Respond physically to trouble situations within the local
facility and conduct troubleshooting (including of telecom
circuits) as may be required.
- Conduct routine walkthroughs of local facility, correcting both
appearance and functional imperfections. Chaperone vendors and
guests, as may become necessary.
- Assist, as available, project activity including any of the
following
- Installation, termination, testing and labeling of all cross
connects (cat5, coax, fiber) in the Data Center.
- Moving and installation of cabinets and relay racks.
- Hardware installation including: shelves, power strips, rails,
cable management, and customer equipment.
- Exhibit exemplary workmanship in such performance
- Have a working knowledge of the responsibilities of the Data
Center Technician - Security, and be able to assist with those
responsibilities, as necessary.Qualifications:Required
Qualifications
- Associates Degree -OR- 2+ years professional work
experience.
- 3+ years technical support experience in a data center and/or
HVAC environment and/or electrical field -OR- 1+ years of technical
support in a OneNeck Data Center Facility (internal only)
- Must have and maintain a valid driver's license and reliable
transportation.
- Must live within 30 minutes of the data center.
- Ability to work Wednesday from 11:00am to 7:00pm CT,
Thursday-Friday from 9:00am-7:00pm CT and Saturday from 7:00am to
7:00pm CT.
- Must be able to lift and carry equipment up to 75 pounds; climb
equipment and walk on rooftops and cat-walks.Other Qualifications
- ITIL Certification or the willingness to pursue certification
within 12 months of hire or work with management to pursue a
reasonable alternative within 18 months.
- Availability to occasionally work extra hours (including
weekends) per an on-call basis.
- Excellent communications with others, especially regarding
technical matters.
- Working knowledge of HVAC, Power, Fire, Security building
systems operations and safety.
- Working knowledge of telecommunications technologies, systems,
and circuits.
- Data center skills and experience in installing/moving
equipment and cabling on a large-scale basis.
- Experience working with various networking hardware such as
multiplexers, routers, and switches.
- Knowledge of common network protocols such as TCP/IP.
- Experience with fault isolation and troubleshooting networks
including LAN and WAN.
- Familiarity with configuring networking equipment such as
routers, switches, and hubs.
- Experience with data communication issues, including security,
resource management, capacity planning, monitoring, and
performance.
- Ability to work independently and manage multiple priorities
and interruptions.#OneNeck IT Solutions offers multi-cloud
solutions, combined with managed services, professional IT
services, hardware and local connectivity via top-tier data centers
across the country. OneNeck's team of technology professionals
deliver secure, modern platforms and applications for organizations
embracing data-driven transformation and secure end-to-end
solutions.
Employment at OneNeck is subject to post-offer, pre-employment drug
testing.EEO/AA Employer/Vets/Disability.
Keywords: OneNeck IT Solutions, Des Moines , Data Center Technician - Operations, Professions , Waukee, Iowa
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