Senior Analyst, Complaint Team

Company: TalentBridge
Location: Des Moines
Posted on: May 26, 2023

Job Description:

TalentBridge is seeking a Senior Analyst for the compliance team to join one of our top clients. This role will support the Complaint Response Unit. The primary responsibility of this role will be complaint resolution in addition to supporting other Compliance complaint team functions and Compliance management requirements as assigned. -If this position is a interest to you, please apply today!

Job Responsibilities:

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• Reviewing, researching, and responding to consumer complaints, Better Business Bureau inquiries, Attorney General cases, and regulatory (DOI) complaints.
  
• Maintaining a professional, balanced, and fair approach in all communications with customers, agents, and internal business partners.
  
• Collaborating with other teams within Global Atlantic as well as third-party administrators (TPAs) to facilitate complaint analysis and response.
  
• Ensuring customer satisfaction by effectively communicating with consumers throughout the complaint process and achieving a satisfactory resolution.
  
• Conducting analysis on the types of complaints submitted and complaint categories, identifying trends, and partnering with Operations to promptly find potential solutions.
  
• Cultivating and maintaining strong collaborative relationships with TPAs and key operational stakeholders.
  
  
  To be successful in this role, you should possess the following qualifications:
  
  
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  • At least 1 year of experience in the life and/or annuity industry, or equivalent industry knowledge.
    
  • Demonstrable work experience showcasing a combination of compliance and operational expertise.
    
  • Strong organizational skills and meticulous attention to detail.
    
  • Comfortable working under pressure and meeting tight deadlines while handling multiple concurrent deliverables.
    
  • Self-motivated with a strong work ethic, exhibiting high levels of personal integrity, maturity, and accountability.
    
  • Capable of making sound, independent decisions, prioritizing tasks, and effectively managing multiple initiatives simultaneously.
    
  • Bachelor's degree.
    
  • Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
    
  • Strategic thinker with the ability to influence outcomes both internally and externally.
    
    
    
    #INDBT

Keywords: TalentBridge, Des Moines , Senior Analyst, Complaint Team, Professions , Des Moines, Iowa